BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-24-2004, 05:23 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2004
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default "Unknown" listed for phone number

Please Login to Remove!

More of an annoyance for my users...if they even notice. But does anyone know of a way to force the person's phone # to show up there?

If you don't know what I'm talking about...go to the phone menu>at the top it says My Number: "the number"

On a few devices I've seen "unknown" listed there instead. Phone still works fine, just no number.
Offline  
Old 09-24-2004, 08:21 PM   #2 (permalink)
CrackBerry Addict
 
ScOObydoo's Avatar
 
Join Date: Aug 2004
Model: Curve
Carrier: tmo
Posts: 829
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If I am not mistaken this is "pushed" to the device off the sim, it's sent to it with an OTA message.
Offline  
Old 09-25-2004, 01:23 AM   #3 (permalink)
New Member
 
Join Date: Sep 2004
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If your phone number shows as unknown on the BlackBerry, you need to contact your carrier as it is SIM related. Depending on the type of SIM card and the carrier, a SIM can hold 2 phone numbers. The BlackBerry can only pull the phone number that is the primary phone number. If you have voice services on the SIM and it shows as unknown, your phone number is probably in the secondary position and hence the handheld can't display it.

As far as I know, carriers can't move a # from secondary to primary on the same SIM card so you will probably have to get a new SIM.
Offline  
Old 09-28-2004, 01:37 PM   #4 (permalink)
New Member
 
Join Date: Sep 2004
Location: Milpitas
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When my number showed Unknown on my BB from Nextel, I simply had to call into the phone and it appeared right away.
Offline  
Old 09-28-2004, 03:18 PM   #5 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This happens to our devices when we first activate them. Just have to call the carrier and have an initial OTA load sent to them. You'll get an SMS message "OTA OK" Or something to the effect. Reset the device and the phone number will appear

TMO you have to call in. I think with AWS and Cingular you can actually do this from your BWC management console.
Offline  
Old 09-28-2004, 03:21 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2004
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thx for all of the responses...haven't had a chance to test any of them, but thx anyway.
Offline  
Old 09-28-2004, 03:31 PM   #7 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BTW, when you call in to get the OTA load... ask for a blackberry/rim specialist first. You can't get directly to them and have to be transferred..
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.