Originally Posted by rpfeffer
I have successfully added an edu account from our domain to my phone as a test, but a student is unable to do so. I can't add his account either. Why would one account on our domain work successfully, but another won't?
One possibility (which is that case with an academic institution that I'm affiliated with) is that the login name is different to the mailbox name. Check if you've got anything in the Advanced Settings for that account on your BIS settings, and the student will likely need the same type of thing.
However, as said above (and again the case with me) faculty maybe on different servers to students, so the IT Help Desk should probably be the first port of call to check if this is the case.