BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-26-2004, 05:59 PM   #1 (permalink)
New Member
 
Join Date: Sep 2004
Model: 8830
Carrier: Telus
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Telus Problems!

Please Login to Remove!

I am trying to install eOffice. When I run the setup it says"the handheld system software package is not installed on your computer"?? It then sends me to a screen where I pick my provider (Telus). I download and install the software (blackberry v3.7 for the wireless handheld). After this the desktop manager starts up and I get a microsoft error/send report pop up. The desktop manager no longer responds. The only way to rectify this porblem is to uninstall everything and start new again, without the software I supposedly require to run eoffice?? I would really appreciate any suggestions from anyone. I am so desperate to get this working I'll give 6 gmail invites to the first that can help me. Thanks!

Justin
Offline  
Old 09-26-2004, 06:35 PM   #2 (permalink)
Tom
Admin & Founder
 
Join Date: Aug 2004
Location: Kitchener-Waterloo, On, Canada
Model: 9800
OS: 3.1415926
PIN: UnDisclosed
Carrier: Rogers
Posts: 5,262
Post Thanks: 5
Thanked 105 Times in 25 Posts
Default

Uninstall everything related to RIM on your computer.

Go to this page:
https://www.blackberry.com/SoftwareD...ient=dB5bZddMq

Select the 7750 from the menu and download the appropriate software.

Install the software, then install eOffice on your computer.

Plug in your blackberry, and you should be a ok from that point on
Offline  
Old 09-26-2004, 07:02 PM   #3 (permalink)
New Member
 
Join Date: Sep 2004
Model: 8830
Carrier: Telus
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks...but the exact same thing happened. I uninstalled everything from my computer. I downloaded the Telus handheld file you pointed out and then tried to install it but it said that I needed the desktop manager to run it. I then downloaded the desktop manager from the same link you provided. I installed both and ran the manager and I got the same error "Handheld tool RimDeviceManager has encountered a problem and needs to close. We are sorry for the inconvenience."

I am very confused with this?

Justin
Offline  
Old 09-26-2004, 07:23 PM   #4 (permalink)
Tom
Admin & Founder
 
Join Date: Aug 2004
Location: Kitchener-Waterloo, On, Canada
Model: 9800
OS: 3.1415926
PIN: UnDisclosed
Carrier: Rogers
Posts: 5,262
Post Thanks: 5
Thanked 105 Times in 25 Posts
Default

do you have another computer o run this on?
Offline  
Old 09-26-2004, 07:34 PM   #5 (permalink)
New Member
 
Join Date: Sep 2004
Model: 8830
Carrier: Telus
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just tried it on my desktop and it does the same thing as my laptop. Thanks for trying. I guess I'll have to try Telus/Rim support now? Email me and I'll give you the gmails! [email address]
Offline  
Old 09-26-2004, 07:42 PM   #6 (permalink)
Tom
Admin & Founder
 
Join Date: Aug 2004
Location: Kitchener-Waterloo, On, Canada
Model: 9800
OS: 3.1415926
PIN: UnDisclosed
Carrier: Rogers
Posts: 5,262
Post Thanks: 5
Thanked 105 Times in 25 Posts
Default

Dont need nor want the gmails, but thanks! I just did this to help out, and nothing more.
Offline  
Old 09-26-2004, 07:43 PM   #7 (permalink)
New Member
 
Join Date: Sep 2004
Model: 8830
Carrier: Telus
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks!
Offline  
Old 10-09-2004, 10:09 PM   #8 (permalink)
New Member
 
Join Date: Sep 2004
Location: Barrie, Ontario
Model: 9700
Carrier: Bell Mobility
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same problem here

If it makes you feel any better I am experienceing the same thing here.

I just got a 6750 and if I goto the Blackberry site and try to download the desktop and then install the update - no errors to this point.

When I insert the unit into the cradle it says syncronizing then I get the Microsoft Message This application has to close- send error report.

I have uninstalled and re-installed.

The operating system here is Windows XP home SP2

JW
Offline  
Old 10-11-2004, 04:22 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2004
Location: Burlington, On.
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

madjones
I have the exact same problem, Telus 7750.
tha handheld is one version and the desktop is another version?
this is crap, I stopped trying....
__________________
"thanks"
"D" telus-7750
Offline  
Old 10-12-2004, 08:36 PM   #10 (permalink)
Retired BBF Moderator
 
Mark Rejhon's Avatar
 
Join Date: Aug 2004
Location: Ottawa, Ontario, Canada
Model: Bold
Carrier: Rogers
Posts: 4,870
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Actually, I wouldn't mind a GMail invite -- Would love to test it out, though it will probably not ever be a primary email account.
__________________
Thanks,
Mark Rejhon
Author of XMPP extension XEP-0301:
www.xmpp.org/extensions/xep-0301.html - specification
www.realjabber.org - open source
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.