Thanks...but the exact same thing happened. I uninstalled everything from my computer. I downloaded the Telus handheld file you pointed out and then tried to install it but it said that I needed the desktop manager to run it. I then downloaded the desktop manager from the same link you provided. I installed both and ran the manager and I got the same error "Handheld tool RimDeviceManager has encountered a problem and needs to close. We are sorry for the inconvenience."
I am very confused with this?