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Old 09-26-2004, 05:59 PM   #1 (permalink)
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Default Telus Problems!

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I am trying to install eOffice. When I run the setup it says"the handheld system software package is not installed on your computer"?? It then sends me to a screen where I pick my provider (Telus). I download and install the software (blackberry v3.7 for the wireless handheld). After this the desktop manager starts up and I get a microsoft error/send report pop up. The desktop manager no longer responds. The only way to rectify this porblem is to uninstall everything and start new again, without the software I supposedly require to run eoffice?? I would really appreciate any suggestions from anyone. I am so desperate to get this working I'll give 6 gmail invites to the first that can help me. Thanks!

Justin
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Old 09-26-2004, 06:35 PM   #2 (permalink)
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Uninstall everything related to RIM on your computer.

Go to this page:
https://www.blackberry.com/SoftwareD...ient=dB5bZddMq

Select the 7750 from the menu and download the appropriate software.

Install the software, then install eOffice on your computer.

Plug in your blackberry, and you should be a ok from that point on
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Old 09-26-2004, 07:02 PM   #3 (permalink)
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Thanks...but the exact same thing happened. I uninstalled everything from my computer. I downloaded the Telus handheld file you pointed out and then tried to install it but it said that I needed the desktop manager to run it. I then downloaded the desktop manager from the same link you provided. I installed both and ran the manager and I got the same error "Handheld tool RimDeviceManager has encountered a problem and needs to close. We are sorry for the inconvenience."

I am very confused with this?

Justin
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Old 09-26-2004, 07:23 PM   #4 (permalink)
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do you have another computer o run this on?
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Old 09-26-2004, 07:34 PM   #5 (permalink)
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I just tried it on my desktop and it does the same thing as my laptop. Thanks for trying. I guess I'll have to try Telus/Rim support now? Email me and I'll give you the gmails! [email address]
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Old 09-27-2004, 12:42 AM   #6 (permalink)
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Dont need nor want the gmails, but thanks! I just did this to help out, and nothing more.
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Old 09-27-2004, 12:43 AM   #7 (permalink)
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Thanks!
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Old 10-10-2004, 03:09 AM   #8 (permalink)
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Default Same problem here

If it makes you feel any better I am experienceing the same thing here.

I just got a 6750 and if I goto the Blackberry site and try to download the desktop and then install the update - no errors to this point.

When I insert the unit into the cradle it says syncronizing then I get the Microsoft Message This application has to close- send error report.

I have uninstalled and re-installed.

The operating system here is Windows XP home SP2

JW
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Old 10-11-2004, 09:22 PM   #9 (permalink)
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madjones
I have the exact same problem, Telus 7750.
tha handheld is one version and the desktop is another version?
this is crap, I stopped trying....
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Old 10-13-2004, 01:36 AM   #10 (permalink)
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Actually, I wouldn't mind a GMail invite -- Would love to test it out, though it will probably not ever be a primary email account.
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