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Old 04-10-2007, 07:13 AM   #1 (permalink)
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Default Can't access T-Mobile BIS

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I purchased a 8700g from a T-Mobile retail store 3 days ago with a phone upgrade. I dropped T-mobile web and added Blackberry add-on at that time. Whenever I try to access "setup blackberry internet e-mail" from my.t-mobile I get the following error. "Your account has been suspended. Please contact the system administrator." My account is in good standing. If I try to use the "setup internet e-mail" icon on the device I get an error message stating that the phone number is not valid. I have contacted customer service and the rep had not seen this error before. He "referred" the case to "tech support". However, I still don't have service. Any ideas?? TIA
Old 04-10-2007, 07:51 AM   #2 (permalink)
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artie, call back to tmo and state you need RIM tech support. They should transfer you after you take your time to explain the problem again. Make sure with TMO that they have your account listed for a BlackBerry Data Plan.

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