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Old 04-17-2007, 11:56 AM   #1 (permalink)
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Default BB showing up as 'private number' when it shouldn't

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Hi all,

I have a problem that is wrecking my head. A user in our company claims that his blackberry has just recently started to show up as a 'private number' on other peoples phones when he rings them!

I have confirmed with our carrier 'Vodafone IRELAND' that caller ID is switched ON for that sim card, and the user claims that on his BB device that 'Show My Number' is set to Yes and 'Restrict My Identity' to No.

Can anyone please advise on what steps i could take to remedy this situation!

I think its the carrier and not the device.

Maybe reseting the device could solve the problem!

any help would be great thanks!
Old 04-17-2007, 12:01 PM   #2 (permalink)
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Look at Options, Advanced, SIM card. Is his cell phone number entered there correctly? If not, edit and save. That could be the cause, it has been with others.
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