On the line w/ Nextel Tier II support - there's a Blackberry network outage right now. I'm in the Dallas area, but they say it's nationwide-ish (not everyone is affected, apparently). I can't send or receive e-mail, nor can I access the Internet. They say it's a hardware problem on their end.
Sending an e-mail results in a red X, with a status of "Service blocked."
Desktop redirector shows "connection refused."
Nextel wireless web shows "Unable to connect to the internet..."
No ETA, but they said to call back later today if my service isn't restored.
Last edited by jimbob_texas : 05-04-2005 at 10:44 AM.
Reason: station identification...
2:15pm, and no change. On the line w/ first level: ZERO help, NO idea when it'll be fixed. Escalated to technical support: did some actual trouble-shooting to rule out the BB device itself, NO idea when it'll be fixed. On hold to either Tier II or III for more details.
This is ridiculous. Support guy says their systems are down, but let's troubleshoot some more. Now I've deleted some service books (WAP and Desktop books), removed and replaced the battery, and we're powering up. Registered w/ network, regenerated keys, and ....
Nothing. No change. Nada.
Nobody in this company can tell me when I can expect to get my service restored. This is no way to run a business, kids.
Delete the WAP and Desktop service books
Master radio reset
Hard system reset
kill redirector, connect cable, connect to desktop manager
I had the same problem and went through the same steps. Made it all the way to tier 3 before we figgured it out. He claimed it was due to some services being dissabled on my account by accident. Not sure whether that was true or not.
My Canadian GSM provider doesn't have these issues... ever. At worst there was network congestion once... which ironically was while I was at RIM getting my certification... We even had a pico in the classroom.