I have this problem happenning since 2 weeks : in the afternoon and evening only, the BES begins to have informational alerts in the Event Viewer saying that Some Wokers threads have been blocked for X health checks... As well, I have the Blackberry Router Event ID 10000 whith this error description :
[SERVICE_RELAY_SESSION:S626595:00d03308] Service transaction not found. SERVICESESSION_TAG=10068277
I've found that I can assign statically an Agent Mailbox to some users but this is not recommended as it can increase the load on the Exchange Servers. Currently, we have 2 Maibox Agents, and 4 Exchange Servers and about 160 users on the BES.
Has any of you tried assigning Static Mailbox Agents ? Has anyone had the same problem as me ?
Thanks in advance for your answers !