We have users who are physcially located in he U.S. where their mailbox is located in Europe. For political reasons, we have hosted the BES accounts on a U.S server. So here is the archictecture:
In the U.S. --> the users and their BES account are hosted
In Europe --> is where these user's mail files are hosted
when the lookup is performed, it takes 15 minutes
. On the contrary, when the user, BES account and mailbox are all in the US, lookup is good
anything we can do besides move the mailbox? somehow the lookups are going to Europe server and taking a long time.