(oh, and forgive me if you think this should be in 3rd party apps. I think it fits best here and I don't want to cross post -- but if you know some folks that might help and might read in there more, please let them know)
Hey everyone. Long-time lurker, first-time poster...
Net-net of the problem, no BES for me, and I'm having w/ tmobile is I have a new 7290 (and new SIM w/ $29.99 BB Unlim Data) and can't get 3rd party apps (BBToday, IM+, Verichat, Newsclip, ...) to connect with my new SIM, but when I put my old SIM (w/ the 19.99 BB Unlim Add-on) it works just as expected. Frustrating!
Can you guys help me either identify some ports to reference for my "engineering trouble ticket" (or whatever they call it), or offer other hopefully magical phrases to use to describe the problem (or others to talk to)? The 2nd level person today was very nice and open minded, but said he and I got shot down by engineering and can't open a ticket w/o port #'s or more info.
More of the situation:
I used to have (still around) a 7100t that I just don't want to put up with anymore. This device has been working w/ 3rd party apps and open ports fine as soon as I correctly entered the wap.voicestream.com into the APN setting. The SIM/account I've been using on this is what I'll call my OLD SIM. Great screen, just not liking the keyboard and Suretype. So, decided to go the small mobile phone w/ seperate BB device route.
Over the weekend I picked up the new 7290 and setup the new service. I've left the BB add-on on my old sim until I get everything settled.
I've called into 2nd level 3 times now and still haven't moved forward. Nothing kind to say about the weekend support. 2nd time, the guy was very nice and noticed the BB APN wasn't on my new account. Again, wap.voicestream.com is on both accounts, and I've added it to the TCP settings of the 7290 (just like my 7100t).
Still having the same problems. If I swap SIMs between my 7100t and my 7290, what I think seems to be the "port/account problem" follows the SIM.
2nd level today listened and checked both accounts again and can't find anything different as far as what's necessary for data (obviously the voice, hotspot and sms on my old account are differences). But, as I mentioned above, he got shot down trying to open a 3rd level trouble ticket for me.
Help?! Any ideas? I really want to get this working and it sure as heck seems like its on tmobile's side. I'm in the position none of us like, at the mercy of CSR's and Support -- some of which are pulling the "not supported" card. I'm not looking for 3rd party app support, just for the service to be available as it "should". (based on all expectations here, and based on my expectations with my other sim and phone number).
(edited to add comment at top in ()'s and to confirm I've read the FAQ's and tried many searches -- in case anyone was wondering.
) (and I forgot to say, no BES)