BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-20-2007, 02:55 PM   #1 (permalink)
CrackBerry Addict
 
BlackBerryCoolSimon's Avatar
 
Join Date: Apr 2007
Location: Ottawa
Model: 8800
PIN: N/A
Carrier: Rogers
Posts: 656
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 20 minute outage this Sunday?

Please Login to Remove!

Itíll be between 12:00 AM and 3:00 AM EST, so odds are you wonít be missing the service that badly.

20 minute outage this Sunday? | BlackBerry Cool
__________________
BlackBerry Cool
Offline  
Old 11-20-2007, 03:05 PM   #2 (permalink)
Whoever
 
audit's Avatar
 
Join Date: Apr 2005
Location: Michigan
Model: xxxx
Carrier: AT&T
Posts: 1,217
Post Thanks: 37
Thanked 0 Times in 0 Posts
Default Simon, what planet are you on?

Quote:
Too bad we have to resort to underground newsgroups to get this kind of information, huh?
Please tell me what color the sky is in your world? The Outage List is NOT some kind of Underground Newsgroup.
__________________
audit

Win or Lose... Everyone Has Their Fight
Offline  
Old 11-21-2007, 08:19 AM   #3 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

That is sorta tacky on BBCool's part.
Offline  
Old 11-21-2007, 11:23 AM   #4 (permalink)
New Member
 
Join Date: Nov 2007
Model: 8100
PIN: N/A
Carrier: Bell
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question

Is there a link to an official announcement from RIM on this? It would be nice to point to that for users to read rather than a thread on a forum. It just looks more official.
Offline  
Old 11-21-2007, 11:25 AM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

No, there is nothing officially posted publicly from RIM... this is the best you got, and you didn't read it here
Offline  
Old 11-21-2007, 11:44 AM   #6 (permalink)
Whoever
 
audit's Avatar
 
Join Date: Apr 2005
Location: Michigan
Model: xxxx
Carrier: AT&T
Posts: 1,217
Post Thanks: 37
Thanked 0 Times in 0 Posts
Default

You can always wait until that time frame that it says it'll be down and then test it and then try to explain why it's down and that you knew about it a few days ahead of time but didn't want to notify anyone because it wasn't "officially" from RIM.
__________________
audit

Win or Lose... Everyone Has Their Fight
Offline  
Old 11-21-2007, 02:28 PM   #7 (permalink)
CrackBerry Addict
 
BlackBerryCoolSimon's Avatar
 
Join Date: Apr 2007
Location: Ottawa
Model: 8800
PIN: N/A
Carrier: Rogers
Posts: 656
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sorry, didn't mean any disrespect, guy. It was more a jab at at RIM for not posting anything publicly rather than the quality of your board. I wouldn't have linked you up if I didn't think the information was good.
__________________
BlackBerry Cool
Offline  
Old 11-21-2007, 03:38 PM   #8 (permalink)
Whoever
 
audit's Avatar
 
Join Date: Apr 2005
Location: Michigan
Model: xxxx
Carrier: AT&T
Posts: 1,217
Post Thanks: 37
Thanked 0 Times in 0 Posts
Default

This just came across.

Date: Wednesday, November 21, 2007 1:33 PM
From: Townsend, Phil
To: [email address]
Cc: [email address]
Subject: Re: [Bb-Outage] Blackberry Outage: Sun, Nov 25th
Size: 5 KB

I just talked to RIM, this is no longer scheduled to happen.

Phil Townsend
__________________
audit

Win or Lose... Everyone Has Their Fight
Offline  
Old 11-21-2007, 03:49 PM   #9 (permalink)
Whoever
 
audit's Avatar
 
Join Date: Apr 2005
Location: Michigan
Model: xxxx
Carrier: AT&T
Posts: 1,217
Post Thanks: 37
Thanked 0 Times in 0 Posts
Default

Now we're getting conflicting reports on if it's happening or not. We need a few people to confirm before our, (BES Admin's) heads explode.
__________________
audit

Win or Lose... Everyone Has Their Fight
Offline  
Old 11-21-2007, 04:40 PM   #10 (permalink)
New Member
 
Join Date: Nov 2007
Model: 8100
PIN: N/A
Carrier: Bell
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just got off the phone with RIM and the fellow I spoke with said that it was not happening and that if it were, it would be posted on the front page of their site.

Your Service Request has been resolved.

Details:
Customer is inquiring about an outage planned for Sunday.

Resolution:
At this time there is no plans for an outage on Sunday.

If you have any questions concerning this request, please reply to this email within the next three (3) business days.

Regards,

BlackBerry Customer Contact Center
1-877-255-2377 (North America Toll Free)

Last edited by smcgilli : 11-21-2007 at 04:56 PM.
Offline  
Old 11-23-2007, 09:21 AM   #11 (permalink)
CrackBerry Addict
 
mas90guru's Avatar
 
Join Date: Dec 2004
Location: Connecticut
Model: 9800
Carrier: AT&T
Posts: 655
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What am I missing. A 20 minute maintenance outage is news?
__________________
http://www.s-consult.com
Schulz Consulting
Sage MAS 90 and MAS 200 Support and Consulting
Offline  
Old 11-23-2007, 09:31 AM   #12 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,798
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

It is if you have thousands of devices across 24 time zones. Midnight Eastern is noon Monday in SE Asia. And they will notice ANY outage.
Offline  
Old 11-23-2007, 02:04 PM   #13 (permalink)
Thumbs Must Hurt
 
jonabyte's Avatar
 
Join Date: Jan 2007
Model: 8703
Carrier: Telus
Posts: 89
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

RIM as a policy does not announce downtime to the public.

This is also during RIM's maintenance time frame agreements with all the carriers, I am surprised this is such a big issue.
Offline  
Old 11-23-2007, 02:10 PM   #14 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,798
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

Because it was announced to some people and not to others.
If RIM has published maintenance windows, it would be nice to REALLY publish them. Some of us monitor our BES for SRP disconnects. It would be nice to tell us when the SRP disconnect is expected under a maintenance window. Again, not something individuals need to get involved with or care about, but if you have an enterprise operations where you monitor outages, this could be an issue.

I'm sure the on-call BES support people would prefer not to get a false alarm phone call from their help desks when they get multiple SRP disconnects.
Offline  
Old 11-23-2007, 02:19 PM   #15 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

RIM announces outages to certain partners and organizations with Tx4 and Tx5 support

BlackBerry Infrastructure Notifications

BlackBerry Infrastructure notifications proactively alert you by email of any maintenance, interruptions or outages that occur in the BlackBerry Infrastructure.

T-Support comparisons

Its another profit model for them ... information = money and if you want the information, you gotta pay the money. I can't say I disagree with it from a financial sense, but from a business-friendly sense I most certainly can't agree with it.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.