BBC shuts down BlackBerry service due to flaw

The BBC has stopped its staff from using BlackBerrys after a flaw in BlackBerry Enterprise Server meant workers at the Beeb received portions of emails intended for colleagues.

The service was suspended after BlackBerrys, used by 300 of the corporation's execs who spend the most time out of the office, started receiving fragments of emails meant for their co-workers.

A spokesman for the BBC said the problem was first spotted by one of the BlackBerry users.

The spokesman said: "We immediately suspended the service and the service remains suspended until we get assurances that it is secure."

The alarm was first raised early last week. It is not yet known how long the service, which is managed by Siemens Business Services (SBS) and uses Vodafone's network, will remain down.

An SBS spokeswoman said: "As soon as we were alerted... Siemens Business Services - in agreement with the BBC - suspended the BlackBerry service and contacted its supplier so this problem could be addressed. Siemens Business Services worked with the supplier and a solution was provided on Saturday 22 October. The service remains suspended until we get assurances from our supplier that the solution provided is secure."

BlackBerry makers RIM, however, said the flaw that plagued the BBC was a "rare conjunction of circumstances" which only occurs in a single service pack for BlackBerry Enterprise Server.

The company said in a statement: "RIM has developed and tested a fix for an obscure bug identified in a specific service pack release for BlackBerry Enterprise Server. The bug was isolated to version 4.02 and does not exist in version 4.03 or other earlier versions. RIM is aware of a single reported incident of the bug and responded promptly with a fix."

According to RIM, which counts more than three million BlackBerry users worldwide, any errant messages resulting from the flaw did not make it beyond the corporate firewall and "the bug did not generate any external risk".

The issue of risk has figured large in Auntie's PDA strategy. In 2002, the BBC banned any of its staff from using devices not based on a Microsoft operating system.

The BBC also recently made headlines when the Labour Party's former spin doctor mistakenly sent an email from his BlackBerry to journalists at the Beeb. After blasting the journalists with a four-letter tirade, he apologised saying he was not "very good at this email BlackBerry malarkey".

Received this earlier today and it's show it's exchange only

Dear Customer,
It has come to our attention that customers, who have installed the BlackBerry Enterprise Server (BES) Version 4.0 Service Pack 2 for Microsoft Exchange (this has only been available for the last 4 months), could encounter an obscure fault specific to this particular service pack.
This only impacts customers running a Microsoft Exchange environment, who have recently installed BES 4.0 Service Pack 2 (v4.0.2).
The fault is isolated to version v4.0.2 and does not exist in version v4.0.1 or other earlier versions. It only occurs in very rare circumstances.
If you have received the following error message on your BES log, there is a chance you will be impacted by the fault:
ERR_RESOURCE_ALLOC.
Despite the rarity of this event happening, it is important that we contact you to allow you to take the appropriate preventative measures.

Does this mean we should remove SP2??? Is anyone else having issues with SP2 and have removed it?

No, it means you should load SP3

I just checked Blackberry.com and see that there is a download for SP2 Hot Fix #3. Should that be installed AND SP3?

SP2 HF3 fixes it. SP3 fixes it. either/or.