Originally Posted by Good_Guy
guinda and cdubya..
I am trying to stay away from cdubya's post as it is completely off-topic and I don't want to hijack this thread.
In all seriousness, this topic was hijacked after the first few posts. The thread is titled "U.S. judge says RIM patent case stay unlikely". Yet most posts, like yours, have talked about Good's/RIM's features, issues, pricing, basic pros/cons, etc. I don't mind that, because the thread had already turned that way. But its a pretty funny case of the "pot calling the kettle black". You have towed the company line pretty well here (and I think that is fine). But other opinions are vital to someone else who may be considering one of these solutions.
The topic mainly started talking about BES vs Good deployments and what people were experiencing. So since I have had such widespread issues with Good deployments across dozens of devices I wanted my opinion to be known that Good does not have the software know-how or customer support model to earn my trust as a reliable ongoing concern.
You mention a point in your last post that supports my opinion. The thread I mentioned full of extremely frustrated users has been active for months. The fact that you then tell us that your Product Manager was aware of these threads but for some reason refuses to log in and throw us a bone is more evidence of the lack of concern for customers with issues. It is easy to say that there are lots of satisfied customers. I know you guys have plenty as well as does RIM. There is no real effort in supporting clients that are having no problems. But in my opinion a company shows its true colors in the way it handles those paying customers who are not having positive experiences with their product. I at least applaud that you have joined these forums to try and help/sell folks. Most other Good users get zero proactive support. Good knows that these dozens of issues are out there but they do not contact their customer base nor post solutions on their web site. I cannot tell you how many times the only answer I have seen to a user's issue is, "well, version 4.x is due out soon and hopefully will address your issues". It always seems to be the "devices" fault although every other 3rd party software works fine with the devices.
As for not having any problems with the Sprint 6600s again I must say that you guys are not in touch with your user base. The 6600 (except for the extended ROM and the camera) is the same HTC Blue Angel device issued by Sprint, Verizon and Cingular. They absolutely have a myriad of problems as evidenced in dozens of threads like these: http://www.pdaphonehome.com/forums/s...hlight=good%2A http://www.pdaphonehome.com/forums/s...hlight=good%2A http://www.pdaphonehome.com/forums/s...hlight=good%2A http://www.pdaphonehome.com/forums/s...hlight=good%2A http://www.pdaphonehome.com/forums/s...hlight=good%2A http://www.pdaphonehome.com/forums/s...hlight=good%2A
And this is not just a windows OS issue. For example look at this 59 page thread on TreoCentral (looks like you may have started this thread). http://treo.discussion.treocentral.c...6&page=1&pp=20
Every page in this thread has at least one, usually more, post(s) talking about problems with the application. And the thread has only been open since 2/05.
I just want people to do their research before investing in either of these debated solutions. Don't listen to me and especially don't listen to a company man. There are plenty of real world cases out there to learn from.
GoodLuck (which, by the way, is what we call GoodLink software...cause that's what you'll need to make it work for you. I just had to throw that last one in there