BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 02-27-2007, 11:23 AM   #1 (permalink)
BBF News Contributer
Join Date: Sep 2006
Location: Ottawa, ON
Model: 8700r
Carrier: Rogers
Posts: 140
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Interview with the Clerk

Please Login to Remove!

BlackBerry Cool interviews one of the employees at a Canadian wireless retailer to get some insight as to why we hate cell phone salespeople so much.

Check it out here
BlackBerryCool Interview with the Clerk

Old 03-06-2007, 01:51 PM   #2 (permalink)
Thumbs Must Hurt
Join Date: Mar 2006
Location: Henderson, KY
Model: 9530
Carrier: Verizon
Posts: 178
Post Thanks: 0
Thanked 0 Times in 0 Posts

that is common to a few tech franchises, where you look to buy something and you find out quickly that the person your talking to knows very little about what there selling. I really have never been in a store that a staff that was greatly trained on PDA's, it is getting better because now due to the fact that phones in general are becoming more technical, along with data and pda prices dropping.

i could care less if someone in the store knows what there doing but when it comes to costumer service i feel this is where the big franchises are letting use down. i can't count how many times i have called a big name franchise customer service and didn't get anything that i didn't already know, which really kind of leaves me in the same place where i started.
Left my storm for a tour and havn't looked back!

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.