i hope someone can help me. i have 2 nokia e-series phones that i need to synch with our BES. i have gone through BBConnect on both of them and bbconnect tells me the handset is configured but no emails come through and the BES keeps displaying an empty pin and last contact time = never for both users

its an e65 and an e90

you did the wireless EA? or did you assigned those PINs to those users?

well the e65 does not support EA but i have tried it with the E90 but cant get it to work. our BES is a little funny with EA at the moment so im just trying them through BBConnect

i havent used BBconnect in a while, so i am trying to remember the process. on the BES if you go to devices can you see the PINs there? as unassigned?

nope

have you activated the BB Connect either through wireless activation or via Nokia Blackberry Connect desktop?

tried with both on the nokia e90. with Wireless activation the etp.dat message is not getting picked up from the users mailbox

you must input their pin manually to Blackberry Manager in BES server

Blackberry Domain - Servers - Global - Edit Properties - Enterprise Service Policy - PIN ---> klik NEW and then put the new PIN to this field one by one,

then give activation code and process Enterprise Activation
make sure your firmware and BBC Client are match (look in businesssoftware.nokia.com) Better you upgrade first to the newest firmware so you can use BBC 4.0 which have capability for wireless Enterprise Activation. Otherwise you must activate using Nokia BB desktop Manager. you can download in businesssoftware.nokia.com too.

hope it help