Originally Posted by blumediaprojekt
Does anyone have any suggestions for me on what to do at this point? Tmo has informed me that they will not be able to do anything until cingular removes the pin from their BIS.
Do 9300's with BBConnect have a hard-coded pin? Is there any possibility of assigning a new PIN to this device?
The PIN is hard coded based off of the IMEI, so it cannot be changed. I ran into a similar problem when switching from Tmo to Cingular and attempting to use the same 9300 after the switch. I ended up calling RIM tech support and they were able to do something on their end to remedy it, although I'm not sure what. The other thing I can recommend is asking to speak to the Cingular Blackberry team when you call. Not sure if your calls have made it to them yet, but they would be the only ones that can truly help. Most CSRs have no clue what a PIN is, other than the 4 digit code that unlocks your phone when you turn it on.