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-   -   Unite! Help Guide (http://www.blackberryforums.com/blackberry-unite/129007-unite-help-guide.html)

Sith_Apprentice 05-09-2008 09:54 AM

Unite! Help Guide
 
BlackBerry Unite!

Dawg 05-09-2008 09:57 AM

good show sith

Sith_Apprentice 05-09-2008 10:23 AM

Unite! Page in plain text
 
Here you go
Quote:

Originally Posted by Unite! page
Installation and setup
System requirements
To install BlackBerry® Unite!™ software, your computer must meet or exceed the system requirements listed below.
Hardware requirements
• 750 MHz processor
• 512 MB of RAM for Windows® XP
• 1 GB of RAM for Windows Vista®
• 40 GB total hard drive capacity
• 2 GB available hard drive capacity
• USB port
Software requirements
• Windows XP SP2 or Windows Vista
• Microsoft® Internet Explorer® 6.0
Internet connection
• High-speed broadband connection
BlackBerry Device Software
• BlackBerry® Device Software 4.3 or later
• BlackBerry Device Software 4.0.x to 4.2.x (with reduced functionality)














Installation and setup
Installing BlackBerry Unite! software
BlackBerry® Unite!™ software installs quickly and easily on most desktop computers.
Your computer must remain in a full-power state for BlackBerry Unite! software to function. You should disable low-power states on your computer.
To install the BlackBerry Unite! software, complete the following steps:
1. Double-click the installation file.
2. Click the Unzip button to extract the installation package.
3. Click the OK button when the extraction process is complete.
4. Click the Next button to start the setup wizard. The setup wizard displays the software it will install on your computer.
5. Click the Install button to continue.
6. Select your country or region from the list to display the license agreement. If you accept the terms, select I accept the terms in the license agreement.
7. Click the Next button.
8. When the installation process is complete, click the Finish button to start the registration process.
You must accept the Microsoft® ActiveX® control to complete the registration.
9. Connect your BlackBerry smartphone to your computer using a USB cable.
10. Enable mass storage mode on your BlackBerry smartphone.
11. Click the Next button.
12. Type your first name, last name, and email address into the registration form. Select your country from the country list and type the visible characters into the Word Verification field.
13. Click the Next Button. You can now disconnect the BlackBerry smartphone from the computer.
14. Once the registration process is complete, click the Launch button to open the BlackBerry Unite! software.








Installation and setup
Logging in to BlackBerry Unite! software
You must log in to BlackBerry® Unite!™ software to access the functionality specific to your BlackBerry smartphone. Each user has the ability to log in to the BlackBerry Unite! software.
You must create a user to log in to BlackBerry Unite! software. See Adding a user for more information.
Logging in to BlackBerry Unite! software using Windows XP
To log in to BlackBerry Unite! software using Windows® XP, complete the following steps:
1. Click the Start button.
2. Highlight All Programs.
3. Highlight the BlackBerry Unite! folder.
4. Click BlackBerry Unite! Web Admin to launch the BlackBerry Unite! software.
5. Click the appropriate user button to log in to the BlackBerry Unite! software.
Logging in to BlackBerry Unite! software using Windows Vista
To log in to BlackBerry Unite! software using Windows Vista®, complete the following steps:
1. Click the Start button.
2. Click All Programs.
3. Click the BlackBerry Unite! folder.
4. Click BlackBerry Unite! Web Admin to launch the BlackBerry Unite! software.
5. Click the appropriate user button to log in to BlackBerry Unite! software.












Installation and setup
Removing BlackBerry Unite! software
Removing the BlackBerry® Unite!™ software from your computer stops email messaging for integrated email accounts, removes the shared contacts and shared calendar, and stops the file transfer between your computer and your BlackBerry smartphone.
Removing BlackBerry Unite! software using Windows XP
To remove BlackBerry Unite! software using Windows® XP, complete the following steps:
1. Click the Start button.
2. Click Control Panel.
3. Double-click Add or Remove Programs.
4. Click BlackBerry Unite!.
5. Click the Remove button.
6. Click the Yes button to confirm the removal of the BlackBerry Unite! software.
7. Click the Yes button to delete the BlackBerry Unite! software databases.
Removing BlackBerry Unite! software using Windows Vista
To remove BlackBerry Unite! software using Windows Vista®, complete the following steps:
1. Click the Start button.
2. Click Control Panel.
3. Double-click Programs and Features.
4. Double-click BlackBerry Unite!.
5. Click the Yes button to confirm the removal of the BlackBerry Unite! software.
6. Click the Yes button to delete the BlackBerry Unite! software databases.




Installation and setup
Frequently asked questions
What components are installed with BlackBerry® Unite!™ software?
The following components are installed with BlackBerry Unite! software:
• Microsoft® .NET Framework 2.0
• BlackBerry Device Communication Components
• Microsoft XML Parser 4.0 SP2
• Java® SE 6 Update 2
• MSDE (with Windows® XP installations)
• Microsoft® SQL Server™ 2005 Express (with Windows Vista® installations)
Do I have to leave my computer on for BlackBerry Unite! software to function?
Yes, you must leave your computer on and in a full-power state for BlackBerry Unite! software to function. If you turn your computer off, or put it in a low-power state, your email messaging, shared contacts, shared calendar, and file transfer will stop working.

Users
Adding a user
You can add up to five users to BlackBerry® Unite!™ software. Users can activate a BlackBerry smartphone, share a calendar and contacts, and integrate up to ten email accounts.
To add a user to BlackBerry Unite! software, complete the following steps:
1. Click the Users button.
2. Click the Add a New User button.
3. Connect the BlackBerry smartphone to your computer using a USB cable.
4. Type the name, email address, and email account password.
The email address and email account password are not required to add a user to the BlackBerry Unite! software. To add an email address later, see Adding an email account.
5. Click the Add button.
6. Click the link to activate the BlackBerry smartphone.
7. Once the activation is complete, click the Finish button. You can now remove the BlackBerry smartphone from the computer.
Switching users
You must log in to BlackBerry® Unite!™ software to access the features specific to your BlackBerry smartphone. Each user has the ability to log in to BlackBerry Unite! software.
To switch users, complete the following steps:
1. Click the Users button.
2. Click the appropriate user button to switch users.

Frequently asked questions
How many users can I add to the BlackBerry Unite! software?
You can add five users to the BlackBerry® Unite!™ software.
Shared calendar
Adding a shared calendar entry
Adding a shared calendar entry using BlackBerry® Unite!™ software will synchronize the shared calendar entry to users' BlackBerry smartphones.
To add a shared calendar entry, complete the following steps:
1. Click the Shared calendar button.
2. Click the Add Event button.
3. In the Subject field, type the subject for the shared calendar entry.
4. In the Location field, type the location for the shared calendar entry.
5. Specify the start time and end time.
6. Using the Reminder list, select a reminder for the shared calendar entry.
7. Select the All Day check box if the shared calendar entry is a full day event.
8. Type any notes in the Event Notes field.
9. Click the Save button to add the shared calendar entry.

Viewing a shared calendar entry
Viewing a shared calendar entry in BlackBerry® Unite!™ software allows you to see all of the details for that shared calendar event, such as notes and the reminder setting.
To view a shared calendar entry, complete the following steps:
1. Click the Shared calendar button.
2. Click the Day, Week, or Month button to select the calendar view.
3. Navigate to the shared calendar entry using the arrow buttons.
4. Click the shared calendar entry you want to view.

Editing a shared calendar entry
You can edit a shared calendar entry at any time. Changes made to the shared calendar entry using BlackBerry® Unite!™ software synchronize to users' BlackBerry smartphones.
To view a shared calendar entry, complete the following steps:
1. Click the Shared calendar button.
2. Click the Day, Week, or Month button to select the calendar view.
3. Navigate to the shared calendar entry using the arrow buttons.
4. Click the shared calendar entry that you want to edit.
5. Edit the details of the shared calendar entry.
6. Click the Save button to edit the shared calendar entry.


Printing a shared calendar entry
BlackBerry® Unite!™ software allows you to print your shared calendar entries in either Day, Week, or Month view.
To print a shared calendar entry, complete the following steps:
1. Click the Shared calendar button.
2. Click the Day, Week, or Month button to select the calendar view.
3. Click the Print button.
4. In the Print window, select the printer.
5. Click the Print button to print the shared calendar entry.
Deleting a shared calendar entry
Deleting a shared calendar entry will remove it from the BlackBerry® Unite!™ software and users' BlackBerry smartphones.
To delete a shared calendar entry, complete the following steps:
1. Click the Shared calendar button.
2. Click the Day, Week, or Month button to select the calendar view.
3. Navigate to the shared calendar entry using the arrow buttons.
4. Click the X icon beside the shared calendar entry you want to delete.
5. Click the OK button to confirm the deletion.
Frequently asked questions
Can I create both private and shared calendar entries?
Yes, you can create both private and shared calendar entries. All calendar entries created using BlackBerry® Unite!™ software are shared calendar entries and visible to all users. If you create a calendar entry using your BlackBerry smartphone, you can make it private by selecting the Mark as Private check box. Private calendar entries made using your BlackBerry smartphone are not visible in the BlackBerry Unite! software.
Can I share a calendar entry with only a few of users?
No, shared calendar entries created using BlackBerry Unite! software are shared with every user and synchronized to their BlackBerry smartphones.

Shared contacts
Adding a shared contact
Shared contacts added using BlackBerry® Unite!™ software are visible to all users and synchronize with their BlackBerry smartphones.
To add a shared contact, complete the following steps:
1. Click the Shared contacts button.
2. Click the Add Contact button.
3. Type the contact information.
4. Click the Save button to add the shared contact.

Viewing a shared contact
In BlackBerry® Unite!™ software, you can view shared contacts in either List or Card view. The List view displays the name, email address, home phone number, and work phone number for shared contacts. The Card view displays all the information for shared contacts.
To view shared contacts, complete the following steps:
1. Click the Shared Contacts button.
2. To view the shared contacts in a list, click the List View button.
3. To view the shared contacts as cards, click the Card View button

Editing a shared contact
You can change shared contact information at any time. Changes made to the shared contact using BlackBerry® Unite!™ software synchronize to users' BlackBerry smartphones.
To edit a shared contact, complete the following steps:
1. Click the Shared contacts button.
2. Click the shared contact that you want to edit.
3. Edit the shared contact as necessary.
4. Click the Save button to edit the shared contact.

Printing shared contacts
BlackBerry® Unite!™ software allows users to print shared contacts in either a list view or in card view.
To print shared contacts, complete the following steps:
1. Click the Shared contacts button.
2. Click the List View or Card View button to select the view you want to print.
3. Click the Print button.
4. In the Print window, select the printer you want to use.
5. Click the Print button to print shared contacts.

Deleting a shared contact
Deleting a shared contact removes the contact information from the BlackBerry® Unite!™ software and users' BlackBerry smartphones.
To delete a shared contact, complete the following steps:
1. Click the Shared contacts button.
2. Click the X beside the shared contact you want to delete.
3. Click the OK button to confirm the deletion.

Frequently asked questions
Can I create private contacts?
Yes, contacts added on your BlackBerry® smartphone remain private.
Can I have duplicate contacts on my BlackBerry smartphone activated using a BlackBerry Enterprise Server and associated with BlackBerry Unite! software?
Yes, you can have duplicate contacts on your BlackBerry smartphone, as long as the Allow Duplicate Names option is set to Yes. This allows you to have the same contact in your work address book and your BlackBerry® Unite!™ software address book.


Adding an email account
Each user can add up to ten email accounts using BlackBerry® Unite!™ software.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
There may be a short delay before changes made to email account settings take effect.
To add an email account, complete the following steps:
1. Click the Email accounts button.
2. Click the Add Email Account button.
3. Type the email address and the email account password.
4. Click the Add button.
BlackBerry Unite! software verifies the email account settings. If the BlackBerry Unite! software requires more information to integrate the email account, the Add Email Account (Step 2 of 2) page appears. If the BlackBerry Unite! software does not require more information, the Email accounts page appears and the email account is integrated.
5. Select POP or IMAP from the Protocol list.
6. Type the incoming server name.
7. Type the SMTP server name.
8. Click the Add button.
BlackBerry Unite! software verifies the email account settings. If the BlackBerry Unite! software requires more information to integrate the email account, the Edit Email Account screen appears. If the BlackBerry Unite! software does not require more information, the Email accounts page appears and the email account is integrated.
9. Specify the required information.
10. Click the Save button to add the email account.

Email accounts
Editing an email account
You may have to edit your email account settings using BlackBerry® Unite!™ software to accommodate changes made by your email service provider.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
There may be a short delay before changes made to the email account settings in the BlackBerry Unite! software take effect.
To edit an email account, complete the following steps:
1. Click the Email accounts button.
2. Click the Advanced button beside the email account that you want to edit.
3. Edit the email account details.
4. Click the Save button to edit the email account.

Deleting an email account
Deleting an email account from the BlackBerry® Unite!™ software will stop email messaging to your BlackBerry smartphone for that email account. You can add the email account again.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
There may be a short delay before changes made to email account settings take effect.
To delete an email account, complete the following steps:
1. Click the Email accounts button.
2. Click the Delete button beside the email account to delete the email account.

Frequently asked questions
What email accounts are supported by BlackBerry Unite! software?
BlackBerry® Unite!™ software supports most email accounts using POP or IMAP protocols.
What are the standard port numbers for email protocols?
The following table outlines the standard port numbers for email protocols.
Email protocol Standard port number
POP
110
POP with SSL
995
IMAP
143
IMAP with SSL
993
SMTP
25
SMTP with SSL
465
How secure are email messages?
Email messages sent from the BlackBerry Unite! software to a BlackBerry smartphone are encrypted using AES encryption. AES encryption is the same encryption used by the BlackBerry® Enterprise Server.
Does BlackBerry Unite! software have a spam email message filter?
No, BlackBerry Unite! software does not have a spam email message filter. Use the spam email message filters provided by your email service provider.
Where can I find my email account details?
If you are uncertain about your email account details, you can find this information in the documentation that you received from your email service provider or on your email service provider's web site.

Device management
Viewing user details
Viewing user details shows the user currently logged in to the BlackBerry® Unite!™ software.
To view user details, complete the following steps:
1. Click the Device management button.
2. Click the User Details tab to view the user details.

Removing a user
Removing a user from the BlackBerry® Unite!™ software will stop email messaging, calendar and contact sharing, and file transfer.
To remove a user, complete the following steps:
1. Click the Users button.
2. Click the button for the user you want to remove.
3. Click the Device management button.
4. Click the Users Details tab.
5. Click the Delete user button.
6. Click the OK button to confirm the deletion.

Managing services
BlackBerry® Unite!™ software allows you to restrict services on BlackBerry smartphones.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
To manage services on a BlackBerry smartphone, complete the following steps:
1. Click the Device management button.
2. Click the Manage Services tab.
3. Select the corresponding check box to allow the service or clear the corresponding check box to deny the service.

In this example, the BlackBerry smartphone will be able to make and receive phone calls, download applications, view attachments, and send and receive SMS messages.
The BlackBerry smartphone will not be able to browse the Internet, or send and receive MMS messages.
4. Click the Save button to manage the services on a BlackBerry smartphone.

Restricting incoming calls
BlackBerry® Unite!™ software allows you to restrict the calls that your BlackBerry smartphone can receive.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
To restrict incoming calls on a BlackBerry smartphone, complete the following steps:
1. Click the Device management button.
2. Click the Manage Services tab.
3. Click the Restrict Phone Usage button.
4. Select the Allow incoming calls check box to allow incoming calls, or clear the check box to deny incoming calls.
5. To add exceptions to the rule defined in step 4, specify the area code or phone number, and click the Add button.

In this example, the BlackBerry smartphone can receive incoming calls, but it will block incoming calls from the phone number 123-456-7890 and phone numbers in the 333 area code.
6. Click the OK button.

Restricting outgoing calls
BlackBerry® Unite!™ software allows you to restrict the calls that your BlackBerry smartphone can make.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
To restrict outgoing calls on a BlackBerry smartphone, complete the following steps:
1. Click the Device management button.
2. Click the Manage Services tab.
3. Click the Restrict Phone Usage button.
4. Select the Allow outgoing calls check box to allow outgoing calls, or clear the check box to deny outgoing calls.
5. To add exceptions to the rule defined in step 4, specify the area code or phone number, and click the Add button.

In this example, the BlackBerry smartphone cannot make outgoing calls, unless those outgoing calls are to the phone number 123-456-7890 or phone numbers in the 333 area code.
6. Click the OK button.
Viewing usage reports
Usage reports show the phone activity and Internet browsing for BlackBerry® smartphones.
This functionality applies to the user logged into BlackBerry® Unite!™ software; make sure that you are logged in as the correct user. See Switching users for more information.
To view usage reports, complete the following steps:
1. Click the Device management button.
2. Click the Usage Reports tab to view usage reports.
Setting or changing the password for a BlackBerry smartphone
Setting or changing the password for a BlackBerry® smartphone is a security measure that is designed to lock your BlackBerry smartphone and prevent use without a password.
This functionality applies to the user logged in to BlackBerry® Unite!™ software; make sure that you are logged in as the correct user. See Switching users for more information.
To set or change the password for a BlackBerry smartphone, complete the following steps:
1. Click the Device management button.
2. Click the Mobile First Aid tab.
3. Beside Set or change a password for your BlackBerry smartphone, click the Change button.
4. Type the new password in the Password field.
5. To confirm the new password, type the password in the Confirm Password field.
6. Click the OK button.
Setting or changing owner information for a BlackBerry smartphone
Owner information is the information that appears on the screen of your locked BlackBerry® smartphone. You can set or change this information using BlackBerry® Unite!™ software.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
To set or change the owner information for a BlackBerry smartphone, complete the following steps:
1. Click the Device management button.
2. Click the Mobile First Aid tab.
3. Beside Set or change owner information for your BlackBerry smartphone, click the Change button.
4. Type the owner information you want to display on the locked screen of the BlackBerry smartphone.
5. Click the OK button to set or change the owner information.
Deactivating a BlackBerry smartphone
Deactivating your BlackBerry® smartphone will erase personal data from the BlackBerry smartphone and remove it from the BlackBerry® Unite!™ software.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
To deactivate a BlackBerry smartphone, complete the following steps:
1. Click the Device management button.
2. Click the Mobile First Aid tab.
3. Beside Deactivate your BlackBerry smartphone, click the Change button.
4. Select the Deactivate check box.
5. Click the OK button to deactivate the BlackBerry smartphone.
Activating a BlackBerry smartphone
Activating a BlackBerry® smartphone using BlackBerry® Unite!™ software allows email messaging, shared calendar, shared contacts, and file transfer on your BlackBerry smartphone.
This functionality applies to the user logged in to BlackBerry® Unite!™ software; make sure that you are logged in as the correct user. See Switching users for more information.
To activate a BlackBerry smartphone, complete the following steps:
1. Connect the BlackBerry smartphone to the computer using a USB cable.
2. Enable mass storage mode on the BlackBerry smartphone.
3. Click the Device management button.
4. Click the Mobile First Aid tab.
5. Click the Activate button to activate the BlackBerry smartphone.
6. When the activation is complete, disconnect the BlackBerry smartphone from the computer.
Activating a BlackBerry smartphone on a BlackBerry Enterprise Server and BlackBerry Unite! software
Your BlackBerry® smartphone can be active on both a BlackBerry® Enterprise Server and BlackBerry® Unite!™ software.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
To activate a BlackBerry smartphone on both a BlackBerry Enterprise Server and BlackBerry Unite! software, complete the following steps:
1. Activate the BlackBerry smartphone using the BlackBerry Enterprise Server.
Activating a BlackBerry smartphone using BlackBerry Unite! software before activating on a BlackBerry Enterprise Server will result in an IT policy error.
2. Connect the BlackBerry smartphone to the computer using a USB cable.
3. Enable mass storage mode on the BlackBerry smartphone.
4. Click the Device management button.
5. Click the Mobile First Aid tab.
6. Click the Activate button to activate the BlackBerry smartphone.
7. When the activation is complete, disconnect the BlackBerry smartphone from the computer.
Frequently asked questions
What features are available when I have a BlackBerry smartphone active on a BlackBerry Enterprise Server and BlackBerry Unite! software?
The following table outlines the available functionality:
Feature Availability
Email messaging •
Shared calendar *
Shared contacts *
File transfer •
SMS
§
MMS
§
Restrict phone usage §
Restrict Internet browsing §
Application downloading §
Attachment viewing §
Device management §
* BlackBerry® Device Software 4.3 and later
§ Controlled by an IT policy on the BlackBerry® Enterprise Server
Adding a folder for file transfer
Using BlackBerry® Unite!™ software, you can add additional folders that contain files to transfer to your BlackBerry smartphone.
This functionality applies to the user logged in to BlackBerry Unite! software; make sure that you are logged in as the correct user. See Switching users for more information.
To add a folder for file transfer, complete the following steps:
1. Click the Transfer files button.
2. Click the Add Folder button.
3. Click the drive that contains the folder.
4. Click the folder name to view the contents of that folder.
Navigate into the folder structure by clicking the folder names listed on the File Transfer page. Navigate out of the folder structure by clicking the link at the top of the folder list on the Transfer Files page.
5. Click the Add Folder button beside the folder containing the files you want to transfer to your BlackBerry smartphone.
File transfer folders
When you create a user in BlackBerry® Unite!™ software, a file transfer folder is created for that user at the following location:
• For Windows® XP installations
C:\Documents and Settings\All Users\Application Data\Research In Motion\BlackBerry Unite
• For Windows Vista® installations
C:\Users\Application Data\Research In Motion\BlackBerry Unite
BlackBerry Unite! software places a shortcut to the file transfer folders on your desktop.
The file transfer folder has the same name as the user and it contains the following folders:
• Deleted Items
• From BlackBerry
• To BlackBerry

Transferring files
File transfer occurs automatically when the BlackBerry® smartphone has a Wi-Fi® or USB connection to the computer.
You need to enable mass storage mode to transfer files. Mass storage mode allows the computer to access the media card of the BlackBerry smartphone.
To transfer files to a specific location on your BlackBerry smartphone, create a folder structure in the To BlackBerry folder that is the same as the folder structure on the media card of the BlackBerry smartphone. For example,
• \To BlackBerry\music
• \To BlackBerry\pictures
See Transferring files to a BlackBerry smartphone and Transferring files from a BlackBerry smartphone for more information.
Transferring files from a BlackBerry smartphone
The From BlackBerry folder contains files transferred from the media card of the BlackBerry® smartphone.
To transfer files from your BlackBerry smartphone to your computer, save the files to the BlackBerry folder on the media card of your BlackBerry smartphone. BlackBerry® Unite!™ software will transfer files automatically when your BlackBerry smartphone has a Wi-Fi® or USB connection to the computer.

Files transferred to your BlackBerry smartphone using BlackBerry Unite! software will not be transferred back to your computer or saved in the From BlackBerry folder.
Transferring files to a BlackBerry smartphone
To transfer a file to your BlackBerry® smartphone using BlackBerry® Unite!™ software, complete the following steps:
1. Using Windows® Explorer, navigate to the file you want to transfer to your BlackBerry smartphone.
2. Copy the file.
3. Navigate to your file transfer folder.
For help finding your file transfer folder, see File transfer folders.
4. Paste the file into the To BlackBerry folder. BlackBerry Unite! software will transfer files automatically when your BlackBerry smartphone has a Wi-Fi® or USB connection to the computer.

System tray notifications
BlackBerry® Unite!™ software displays messages in your computer's system tray to inform you of the progress of the file transfer.
The following messages may appear in the system tray of your computer:
• Unite! File Sync - BlackBerry Disconnected
• Unite! File Transfer Disabled: The SD Card is full
• Unite! File Transfer Disabled: There is no SD Card installed or Mass Storage Mode is not enabled
• Unite! File Sync in progress. Do not disconnect your BlackBerry
• Unite! File Sync - Error!
• Unite! File Sync - Idle
• Unite! File Sync complete. OK to disconnect your BlackBerry
Using the Download Manager
The Download Manager allows you to download or view files on your BlackBerry® smartphone using a connection to a Wi-Fi® or mobile network.
Downloading files
To use the Download Manager on the BlackBerry smartphone to download a file from your computer, complete the following steps:
1. On the Home screen, click Download Manager.
2. Click Access to PC files.
3. Navigate to the file to download.
4. Click the file to open the menu.
5. Click Download File to download the file to the BlackBerry Unite folder on the media card of your BlackBerry smartphone.
If the file is less than 1 MB, the download process uses the mobile network. If the file is 1 MB or greater, the download begins when the BlackBerry smartphone has a Wi-Fi connection to the home network on which the computer resides.
Viewing files
To use the Download Manager on the BlackBerry smartphone to view a file on your computer, complete the following steps:
1. On the Home screen, click Download Manager.
2. Click Access to PC files.
3. Navigate to the file that you want to download.
4. Click the file to open the menu.
5. Click View File to view the file.
The Download Manager on the BlackBerry smartphone can view .txt, .html, .htm, .bmp, .gif, .jpg, and .tiff files.
Frequently asked questions
Do I require a media card in my BlackBerry smartphone to transfer files?
Yes, you require a media card to transfer files. BlackBerry® Unite!™ software will only transfer files to and from the media card of the BlackBerry smartphone.
Do I need to enable mass storage mode to transfer files?
Yes, you need to enable mass storage mode to transfer files. Mass storage mode allows the computer to access the media card of the BlackBerry smartphone.
When using Download Manager, why is the file download pending?
If the file you selected to download is 1 MB or greater, the file download will be in a pending state until your BlackBerry smartphone has a USB connection to your computer or a Wi-Fi® connection to the home network on which your computer resides.
Does BlackBerry Unite! software support network drives for file transfer?
No, BlackBerry Unite! software does not support network drives.
Will the file transfer feature and Download Manager work using my Wi-Fi network if I use a VPN profile on my BlackBerry smartphone?
No, the file transfer and Download Manager will not work using your Wi-Fi network if you use a VPN profile on your BlackBerry smartphone. To transfer files using your Wi-Fi network, turn off the VPN profile on your BlackBerry smartphone.
Troubleshooting
Issues receiving email messages
If you are not receiving email messages on your BlackBerry® smartphone, try one or more of the following:
Check the wireless network signal strength on the BlackBerry smartphone
If the signal strength is too low, your BlackBerry smartphone may not be able to receive email messages. The network status indicator on your BlackBerry smartphone must display two bars or more for reliable email messaging. If you move to an area with a stronger signal, you should start receiving email messages.
Check which wireless network the BlackBerry smartphone is using
Some wireless network types cannot transmit email messages. You can send and receive email messages only if the network status indicator on your BlackBerry smartphone displays GPRS or EDGE. If your BlackBerry smartphone is not connected to one of these wireless networks, move to an area with appropriate network coverage.
Verify that the email account details in BlackBerry Unite! software are correct
If the email account details in BlackBerry® Unite!™ software are incorrect, your BlackBerry smartphone will not receive email messages. Verify that your email address and password are correct. If prompted, check that the protocol, incoming server name, incoming port, and SSL settings in BlackBerry Unite! software are correct.
Send yourself a PIN message
If you can send and receive PIN messages but you cannot receive email messages, there may be a problem with your email account service provider or the email account details in BlackBerry Unite! software. Verify that your email address and password are correct. If prompted, check that the protocol, incoming server name, incoming port, and SSL settings in BlackBerry Unite! software are correct.
Issues sending email messages
If a red X is displayed when you try to send email messages, the email account is not sending email messages successfully. Here are a couple of things you can try to fix the problem:
Check to see if there have been any changes made to the email account
If you have changed a password or a login name, you will have to update the email account settings in BlackBerry® Unite!™ software.
Check to see if the email application on your computer can send email messages
If the email application on your computer can send email messages, compare the email account settings in the email application with the email account settings in BlackBerry Unite! software. You may have to correct the settings in the BlackBerry Unite! software.


wycowboy911 05-12-2008 05:50 PM

BE WARNED. I'm running 4.3.0 on my 8130, tried Unite, didn't like it, so I removed my device via the console and noted that I'd lost my browser. I verified that the device wasn't registered on the console anymore and did a security wipe on my berry. The IT policy is still there and the browser is still missing. Everyone says to restore from a prior backup (which I did before activating the 8130 on Unite). Guess what? The IT policy is still there and the browser is STILL missing. Not unlike the Kennedys and Washington DC, it would appear that the IT policy is a permanent resident on those phones that are activated under it.

Dawg 05-12-2008 05:53 PM

delete the service books from your restore.

tschweitzer 05-14-2008 03:39 PM

Since you are using 4.3 you can use JL_cmder to reset to factory. That removes the lock on the firewall and the IT Policy.

kurrupt_1 06-20-2008 04:27 PM

So there isn't a way to import my contacts from outlook to Unite?

Dawg 06-20-2008 04:45 PM

I already answered your question in the other thread. Again NO there is not.

kurrupt_1 06-20-2008 05:04 PM

Quote:

Originally Posted by Dawg (Post 980200)
I already answered your question in the other thread. Again NO there is not.

My bad I forgot I asked that question already. So for now it's good 'ol manual input huh?

Dawg 06-20-2008 05:05 PM

yep thats the only way

kurrupt_1 06-20-2008 05:20 PM

I also noticed that when I tries to sync to outlook via DM my memo pad and address will not sync cause its set up to to sync wireless. How do I sync wirelessly?

Flyeboy 09-12-2008 02:51 AM

where to download this BB unite?

poseidon66 10-09-2008 03:30 PM

Installation Error....Need Help
 
I followed all the steps up to #8 and waited for the Active X message to appear, instead I get a explorer page that opens up and says "Cannot find Server" its pointing to http://localhost:8080/unite/

What am I missing.......:-o

titetanium 10-11-2008 04:15 PM

Does Unite! sync emails?
 
I might have misread the plain text version, I see that you can sort of push email through Unite! but does it also sync? If it does, does it do a 2 way sync as well?

Forgive me for asking, I've been looking around for a way to sync email, calendar, and contacts cheaply for a long while but can't afford the cost of BES + Exchange. Hosted exchange accounts may be cheaper but that's an additional monthly cost on top of my current BIS account. Not a big fan of that either.

If Unite! does what I think it does, then this would definitely be the way to go for a personal BIS account to sync with Outlook, thunderbird, etc.

Can anyone advise?

Baumbach 11-02-2008 01:03 PM

Quote:

Originally Posted by kurrupt_1 (Post 980229)
I also noticed that when I tries to sync to outlook via DM my memo pad and address will not sync cause its set up to to sync wireless. How do I sync wirelessly?

BlackBerry smartphone stops synchronizing with BlackBerry Desktop Manager after activation using BlackBerry Unite! software, see the blackberry support website and look up Doc ID : KB15577

robbyf 12-08-2008 02:34 PM

Quote:

Originally Posted by poseidon66 (Post 1130990)
I followed all the steps up to #8 and waited for the Active X message to appear, instead I get a explorer page that opens up and says "Cannot find Server" its pointing to http://localhost:8080/unite/

What am I missing.......:-o

I am getting the same error message.

any updates with you?

Booth 12-25-2008 04:43 AM

What is it good for?
 
Hi,

I'm a newbie to Blackberry although I'm using the BB 8820 for quite a while. I never chose a BB plan with my provider and thought that it is possible to get eMails on my BB without such a plan using Unite!.

Question: Is that possible and I am too stupid to figure out how it works (quite possible. BB is not really intuitive and the BB help is rubbish)?

If I connect my BB to the computer I receive my eMails, which of course is senseless since I'm on my computer than :)

Cheers.

M3_berry 12-25-2008 01:08 PM

Quote:

Originally Posted by robbyf (Post 1201372)
I am getting the same error message.

any updates with you?

same problem here, did anyone find a fix for this?


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