|Sith_Apprentice ||05-15-2008 09:42 PM |
Pitney Bowes Inc., Named as Finalist for WES 2008 Wireless Leadership Award
BlackBerry - Partner Press Release
Company Honored for Achieving Measurable Business Impact through Enterprise-Wide Mobile Field Service Strategy
JERSEY CITY, N.J. and ORLANDO, Fla. – Wireless Enterprise Symposium 2008 – Antenna Software, delivering real business mobility to the world’s most demanding enterprises, today announced that its customer, Pitney Bowes Inc., was named as a finalist in the Business Impact category for the Wireless Leadership Award at this year's Wireless Enterprise Symposium (WES) in Orlando, Fla. Pitney Bowes was chosen by a committee of industry influencers for its innovative use of mobility for its global customer service strategy. The awards honor companies that deploy mobile and wireless solutions that make a measurable impact on ROI and enable positive changes across the enterprise.
Working with Antenna Software, Pitney Bowes successfully mobilized its U.S. field service technicians, providing them with real-time access to critical-customer and product information while on their BlackBerry® smartphones from Research In Motion (RIM). Antenna’s AMPower™ SERVICE, powered by the Antenna Mobility Platform™ (AMP), gave Pitney Bowes a customer-focused mobility solution that empowered technicians to drive significant improvements to inventory management, engineer productivity and customer satisfaction. Spurred by the success of the U.S. deployment, Pitney Bowes Europe and Pitney Bowes Canada also rolled out the solution to their field service teams.
“As an early adopter of wireless and mobile technologies, Pitney Bowes has always recognized the power of mobility and its potential for dramatically improving the quality of customer service,” said Jim Somers, vice president, marketing, Antenna Software. “We are thrilled that they have been recognized with this award for not only having the vision for enterprise-wide mobility, but being able to execute on it beautifully with the help of the Antenna Mobility Platform and our field service solutions.”
With Antenna Software, Pitney Bowes technicians easily access work orders, customer information and manage trunk inventories in real time. Having the information they need to perform the job directly on their smartphones has led to significant business benefits, including cost efficiencies with regard to call backs and shipping costs. In fact, the company reduced excess parts inventory by 22 percent. They have also been able to improve Service Level Agreement (SLA) compliance, increase visibility into real-time operations from the call center, reduce manual processes, and improve reporting capabilities from the back-end Siebel Field Service system.
Since AMP is a flexible, scalable platform, it was able to accommodate the different wireless device, network and back-end system requirements of the field service teams in the U.S., Europe and Canada. Pitney Bowes now has the flexibility to create, manage and consistently evolve its enterprise-wide mobile strategy – all from a single, unified platform.
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