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Old 11-03-2007, 01:11 AM   #1 (permalink)
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Join Date: Mar 2007
Location: Santa Barbara, California
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Default Help From Someone with BES Admin Experience

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This is a bluetooth related issue so I believe this is the correct forum for it.

I want to be able to sync my 3rd party non OTA applications with my PC via bluetooth. My PC (Windows Vista Business x64) conforms to all of the requirements identified in the RIM Knowledge Base article KB04132 (see link below):

Set up Bluetooth connectivity with BlackBerry Desktop Manager

My BlackBerry also meets all of the requirements, with the exception that I do not have the "Desktop Connectivity Service" available under Bluetooth Options.

After some research, I have determined that this is due to an IT policy set on the BES. It is a policy under the Bluetooth IT Policy group called "Disable Desktop Connectivity".

The description of this policy is "“Specify whether to prevent the BlackBerry device from using Bluetooth technology to connect to the BlackBerry Desktop Manager.”

According to the BES Policy Reference Guide, the default value for this policy is "True", which means Desktop Connectivity Service is disabled by default.

My hosted exchange provider is willing to change the setting, but does not seem able to locate this policy in order to make the change. Can anybody out there provide step by step instructions that I can give my BES admin to walk them through this setting change? That would be awesome.

Thanks in advance.
Jarrett Gorin
Santa Barbara, California

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