BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-15-2005, 02:00 PM   #1 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default HELP! Bluetooth Earpiece CONNECTION PROBLEM

Please Login to Remove!

Periodically my Blackberry (7250) will lose it's Bluetooth connection to my earpiece.

Usually I can simply turn the earpiece off and back on and be prompted on the BB to reconnect...but AT LEAST ONCE A DAY MY B'BERRY STAYS "DISABLED."

- From the main menu, when I select the Bluetooth icon, it reads "Turn Bluetooth On" but doesn't let me do so

- From the Options/Bluetooth menu, no device is listed and it reads "Bluetooth Disabled," but it is unresponsive when you try to enable it

- THE ONLY THING THAT WORKS IS TAKING THE BATTERY OUT AND THEN STICKING IT RIGHT BACK IN...after which I don't even have to reconnect the device, it's as if nothing wrong had ever occurred.

ANYONE ELSE HAVE THIS PROBLEM OR A WORK-AROUND (OTHER THAN PULLING OUT THE BATTERY)?!!!
Offline  
Old 07-15-2005, 04:45 PM   #2 (permalink)
Thumbs Must Hurt
 
Slammed's Avatar
 
Join Date: Jul 2005
Location: CT
Model: 7520
Carrier: Nextel
Posts: 168
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I go to options and then bluetooth then push the click wheel and choose connect to (name of your device)
Offline  
Old 07-18-2005, 08:17 AM   #3 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Still Need BLUETOOTH HELP

THANKS...but, alas, that does not work...as no device name is available (until I take out my battery and then put it back in, in which case the device name reappears). This has happened in two B'Berry's.
Offline  
Old 07-21-2005, 01:12 PM   #4 (permalink)
Thumbs Must Hurt
 
Scotty_T's Avatar
 
Join Date: Jan 2005
Location: Montgomery, IL
Model: 8310
Carrier: AT&T, Nextel
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by dwarshaw
THANKS...but, alas, that does not work...as no device name is available (until I take out my battery and then put it back in, in which case the device name reappears). This has happened in two B'Berry's.
What version of Blackberry handheld software are you running? Go to Options, then About.

The latest 4.0 handheld code for your device should resolve this.
__________________
http://www.blackberryportal.com
Offline  
Old 07-22-2005, 07:38 AM   #5 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

THANKS. Alas, again, have done that...and it did not. After speaking to levels 1, 2 and 3 at Verizon (who had never encountered the problem), I stopped by a Verizon store yesterday and spoke to a tech who uses the same equip. and told me that he has also had the problem.

Clearly a bug that they have not fixed. (Unless you, or anyone else out there knows something I don't

MANY THANKS, though.dw
Offline  
Old 07-22-2005, 10:27 AM   #6 (permalink)
BlackBerry Extraordinaire
 
KonTiki's Avatar
 
Join Date: Jun 2005
Location: NJ, USA
Model: 9650
OS: 6.0.0.524
PIN: 007
Carrier: Verizon
Posts: 2,762
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have a 7250 also from Verizon and a Motorola HS-820 and i have no problems at all. I suggest deleting the bluetooth device and repairing per your manufacturers instructions. Short of that I would reload the handheld's operating system.
__________________
BB Tour 9650


Running OS 6.0.0.524
Offline  
Old 07-26-2005, 09:35 AM   #7 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Alas, had previously tried both.

But much appreciate your reply.dw
Offline  
Old 08-03-2005, 12:06 PM   #8 (permalink)
New Member
 
Join Date: Feb 2005
Model: 8703
Carrier: Verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the same problem. Have not figured out a fix.
Offline  
Old 08-05-2005, 05:03 PM   #9 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

THANK GOD, I am not alone.

Also spoke to a Verizon Tech at one of their stores who really knew his stuff ... and he acknowledged that he, too, has had the problem.
Offline  
Old 08-31-2005, 01:56 PM   #10 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7250
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

probable cause: handheld died while headset in use.
fix: soft reset + remove/reinsert battery.
afterwards, you should be able to enable options/bluetooth/*.

soft reset insructions: hold ALT (half moon) + SHIFT (cap) + BACKSPACE (del) for approximately 2 seconds.

(note: soft resets and removal of battery will NOT erase any data)
Offline  
Old 08-31-2005, 05:17 PM   #11 (permalink)
Retired BBF Moderator
 
Sith_Apprentice's Avatar
 
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My bluetooth connection drops periodically during the day with the new software upgrade. (Nextel 7520, 4.0.2.37 OS). Perhaps rolling back the installation will work better?
Offline  
Old 08-31-2005, 10:44 PM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2005
Model: 7520
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I use to have that problem but i went into options went to bluetooth then went to Device Properties then were it says trusted i put yes. I have the Jabra 250 and the BB 7520. Now it connets all the time even after i get out the car with my bb and when i return if my ear peace is still on it connects back to my bb.
Forgive me i forgot the persons name that said to use the procedure.

God is a good God
Offline  
Old 09-02-2005, 12:42 PM   #13 (permalink)
Thumbs Must Hurt
 
Kriz's Avatar
 
Join Date: Jun 2005
Location: Detriot
Model: 9000
Carrier: AT&T
Posts: 124
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks..I was wondering how to avoid the constent connection pop-up..Learn something new every day..
__________________
Treo 600, 650, 7520, Moto Q, 7130c, 8800, 8300, 8820, 8310, 9000, 9700
Offline  
Old 09-02-2005, 01:18 PM   #14 (permalink)
No longer Registered.
 
Dawg's Avatar
 
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,963
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i use the trusted thing as well
Offline  
Old 09-04-2005, 10:05 AM   #15 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thanks. i've been doing that. been hoping that there was a better solution. THANKSdw
Offline  
Old 09-04-2005, 10:06 AM   #16 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7250
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by nemesi
probable cause: handheld died while headset in use.
fix: soft reset + remove/reinsert battery.
afterwards, you should be able to enable options/bluetooth/*.

soft reset insructions: hold ALT (half moon) + SHIFT (cap) + BACKSPACE (del) for approximately 2 seconds.

(note: soft resets and removal of battery will NOT erase any data)
thanks.
re the soft-reset solution to the vanished bluetooth connection ...i've been doing that. been hoping that there was a better solution. THANKSdw
Offline  
Old 09-13-2005, 03:27 AM   #17 (permalink)
New Member
 
Join Date: Sep 2005
Model: 7290
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm having similar problems with a 7290... I've also turned on the trusted option.

Weird. and a pain.
Offline  
Old 09-13-2005, 03:20 PM   #18 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2005
Model: 7290
Posts: 42
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Similar problems here with 7290 and moto HS820. I have it set for trusted. Every morning when I unplug my headset from the charger, it connects fine. If I don't use the headset for an hour or so, it looses the connection. I have to go into the BB bluetooth options and re-connect it. Sometimes the reconnect works fine and sometimes I have to power the headset a few times to re-establish the connection.
__________________
7290 Cingular 4.0.2.49
BES 3.6.0.29
PIN 23C7161
Offline  
Old 09-22-2005, 09:38 AM   #19 (permalink)
Thumbs Must Hurt
 
Join Date: May 2005
Model: 8900
OS: 4.6.1.133
PIN: up
Carrier: T-Mob
Posts: 101
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

dwarshaw,

I've been having this same exact problem as you.. my workaround has been resetting the blackberry, and it usually comes back on - this is my 2nd 7250, and both of my 7250s have had that problem.. maybes its something to do with VZW's software? it is annoying..

sometimes I can go for 2 weeks without having to reset, sometimes just 1 day.. I use my headset almost all the time to talk on it.. grr

anyone else have any solutions?? thx

Quote:
Originally Posted by dwarshaw
Periodically my Blackberry (7250) will lose it's Bluetooth connection to my earpiece.

Usually I can simply turn the earpiece off and back on and be prompted on the BB to reconnect...but AT LEAST ONCE A DAY MY B'BERRY STAYS "DISABLED."

- From the main menu, when I select the Bluetooth icon, it reads "Turn Bluetooth On" but doesn't let me do so

- From the Options/Bluetooth menu, no device is listed and it reads "Bluetooth Disabled," but it is unresponsive when you try to enable it

- THE ONLY THING THAT WORKS IS TAKING THE BATTERY OUT AND THEN STICKING IT RIGHT BACK IN...after which I don't even have to reconnect the device, it's as if nothing wrong had ever occurred.

ANYONE ELSE HAVE THIS PROBLEM OR A WORK-AROUND (OTHER THAN PULLING OUT THE BATTERY)?!!!
Offline  
Old 09-22-2005, 10:29 AM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2005
Location: France
Model: 7290
Carrier: Orange
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Question of Standard

Hi Guys,

apparently, the reason for these trouble is common. RIM should some update the OS to stick with the JSR82 standard whoch allow Bluetooth automatic reconnection (or someting like that )

I have the same kind of trouble with and RFID Bluetooth device.

Riete
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.