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  (#1 (permalink)) Old
dwarshaw Offline
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Model: 7250
Default HELP! Bluetooth Earpiece CONNECTION PROBLEM - 07-15-2005, 03:00 PM

Periodically my Blackberry (7250) will lose it's Bluetooth connection to my earpiece.

Usually I can simply turn the earpiece off and back on and be prompted on the BB to reconnect...but AT LEAST ONCE A DAY MY B'BERRY STAYS "DISABLED."

- From the main menu, when I select the Bluetooth icon, it reads "Turn Bluetooth On" but doesn't let me do so

- From the Options/Bluetooth menu, no device is listed and it reads "Bluetooth Disabled," but it is unresponsive when you try to enable it

- THE ONLY THING THAT WORKS IS TAKING THE BATTERY OUT AND THEN STICKING IT RIGHT BACK IN...after which I don't even have to reconnect the device, it's as if nothing wrong had ever occurred.

ANYONE ELSE HAVE THIS PROBLEM OR A WORK-AROUND (OTHER THAN PULLING OUT THE BATTERY)?!!!
   
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  (#2 (permalink)) Old
Slammed Offline
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Default 07-15-2005, 05:45 PM

I go to options and then bluetooth then push the click wheel and choose connect to (name of your device)
   
  (#3 (permalink)) Old
dwarshaw Offline
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Default Still Need BLUETOOTH HELP - 07-18-2005, 09:17 AM

THANKS...but, alas, that does not work...as no device name is available (until I take out my battery and then put it back in, in which case the device name reappears). This has happened in two B'Berry's.
   
  (#4 (permalink)) Old
Scotty_T Offline
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Default 07-21-2005, 02:12 PM

Quote:
Originally Posted by dwarshaw
THANKS...but, alas, that does not work...as no device name is available (until I take out my battery and then put it back in, in which case the device name reappears). This has happened in two B'Berry's.
What version of Blackberry handheld software are you running? Go to Options, then About.

The latest 4.0 handheld code for your device should resolve this.
   
  (#5 (permalink)) Old
dwarshaw Offline
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Default 07-22-2005, 08:38 AM

THANKS. Alas, again, have done that...and it did not. After speaking to levels 1, 2 and 3 at Verizon (who had never encountered the problem), I stopped by a Verizon store yesterday and spoke to a tech who uses the same equip. and told me that he has also had the problem.

Clearly a bug that they have not fixed. (Unless you, or anyone else out there knows something I don't

MANY THANKS, though.dw
   
  (#6 (permalink)) Old
KonTiki Offline
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Default 07-22-2005, 11:27 AM

I have a 7250 also from Verizon and a Motorola HS-820 and i have no problems at all. I suggest deleting the bluetooth device and repairing per your manufacturers instructions. Short of that I would reload the handheld's operating system.


* * * AONEHOBO * * *
BB 7250 User Plantronics V510 4.1 OS
Should Read:
[Stinsonddog's Blackberry Tips]

& JL_Cmder!
   
  (#7 (permalink)) Old
dwarshaw Offline
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Default 07-26-2005, 10:35 AM

Alas, had previously tried both.

But much appreciate your reply.dw
   
  (#8 (permalink)) Old
kmayer Offline
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Default 08-03-2005, 01:06 PM

I have the same problem. Have not figured out a fix.
   
  (#9 (permalink)) Old
dwarshaw Offline
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Default 08-05-2005, 06:03 PM

THANK GOD, I am not alone.

Also spoke to a Verizon Tech at one of their stores who really knew his stuff ... and he acknowledged that he, too, has had the problem.
   
  (#10 (permalink)) Old
nemesi Offline
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Default 08-31-2005, 02:56 PM

probable cause: handheld died while headset in use.
fix: soft reset + remove/reinsert battery.
afterwards, you should be able to enable options/bluetooth/*.

soft reset insructions: hold ALT (half moon) + SHIFT (cap) + BACKSPACE (del) for approximately 2 seconds.

(note: soft resets and removal of battery will NOT erase any data)
   
  (#11 (permalink)) Old
Sith_Apprentice Offline
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Default 08-31-2005, 06:17 PM

My bluetooth connection drops periodically during the day with the new software upgrade. (Nextel 7520, 4.0.2.37 OS). Perhaps rolling back the installation will work better?
   
  (#12 (permalink)) Old
ecw412 Offline
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Default 08-31-2005, 11:44 PM

I use to have that problem but i went into options went to bluetooth then went to Device Properties then were it says trusted i put yes. I have the Jabra 250 and the BB 7520. Now it connets all the time even after i get out the car with my bb and when i return if my ear peace is still on it connects back to my bb.
Forgive me i forgot the persons name that said to use the procedure.

God is a good God
   
  (#13 (permalink)) Old
Kriz Offline
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Default 09-02-2005, 01:42 PM

Thanks..I was wondering how to avoid the constent connection pop-up..Learn something new every day..


Treo 600, 650, 7520, Moto Q, 7130c, 8800, 8300, 8820 back to 8310
   
  (#14 (permalink)) Old
Dawg Offline
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Default 09-02-2005, 02:18 PM

i use the trusted thing as well
   
  (#15 (permalink)) Old
dwarshaw Offline
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Default 09-04-2005, 11:05 AM

thanks. i've been doing that. been hoping that there was a better solution. THANKSdw
   
  (#16 (permalink)) Old
dwarshaw Offline
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Default 09-04-2005, 11:06 AM

Quote:
Originally Posted by nemesi
probable cause: handheld died while headset in use.
fix: soft reset + remove/reinsert battery.
afterwards, you should be able to enable options/bluetooth/*.

soft reset insructions: hold ALT (half moon) + SHIFT (cap) + BACKSPACE (del) for approximately 2 seconds.

(note: soft resets and removal of battery will NOT erase any data)
thanks.
re the soft-reset solution to the vanished bluetooth connection ...i've been doing that. been hoping that there was a better solution. THANKSdw
   
  (#17 (permalink)) Old
dabisket Offline
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Default 09-13-2005, 04:27 AM

I'm having similar problems with a 7290... I've also turned on the trusted option.

Weird. and a pain.
   
  (#18 (permalink)) Old
Zeus Offline
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Default 09-13-2005, 04:20 PM

Similar problems here with 7290 and moto HS820. I have it set for trusted. Every morning when I unplug my headset from the charger, it connects fine. If I don't use the headset for an hour or so, it looses the connection. I have to go into the BB bluetooth options and re-connect it. Sometimes the reconnect works fine and sometimes I have to power the headset a few times to re-establish the connection.


7290 Cingular 4.0.2.49
BES 3.6.0.29
PIN 23C7161
   
  (#19 (permalink)) Old
word2218 Offline
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Default 09-22-2005, 10:38 AM

dwarshaw,

I've been having this same exact problem as you.. my workaround has been resetting the blackberry, and it usually comes back on - this is my 2nd 7250, and both of my 7250s have had that problem.. maybes its something to do with VZW's software? it is annoying..

sometimes I can go for 2 weeks without having to reset, sometimes just 1 day.. I use my headset almost all the time to talk on it.. grr

anyone else have any solutions?? thx

Quote:
Originally Posted by dwarshaw
Periodically my Blackberry (7250) will lose it's Bluetooth connection to my earpiece.

Usually I can simply turn the earpiece off and back on and be prompted on the BB to reconnect...but AT LEAST ONCE A DAY MY B'BERRY STAYS "DISABLED."

- From the main menu, when I select the Bluetooth icon, it reads "Turn Bluetooth On" but doesn't let me do so

- From the Options/Bluetooth menu, no device is listed and it reads "Bluetooth Disabled," but it is unresponsive when you try to enable it

- THE ONLY THING THAT WORKS IS TAKING THE BATTERY OUT AND THEN STICKING IT RIGHT BACK IN...after which I don't even have to reconnect the device, it's as if nothing wrong had ever occurred.

ANYONE ELSE HAVE THIS PROBLEM OR A WORK-AROUND (OTHER THAN PULLING OUT THE BATTERY)?!!!
   
  (#20 (permalink)) Old
riete Offline
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Unhappy Question of Standard - 09-22-2005, 11:29 AM

Hi Guys,

apparently, the reason for these trouble is common. RIM should some update the OS to stick with the JSR82 standard whoch allow Bluetooth automatic reconnection (or someting like that )

I have the same kind of trouble with and RFID Bluetooth device.

Riete
   
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