I just received a new Z9 today. Its all charged up and I
successfully paired the device with 2 different phones. When I power the
Z9 up, it takes about 60 seconds before it will connect up with either
phone. It seems to be in idle mode upon power up (blue flash every 8
secs) and aside from forcing a connect from the device, I have to wait a
minute before it will connect to either device. Just to be clear, I am
only trying to connect to one device at a time and only tried the 2nd
device to eliminate the 1st blackberry as being the problem. Thanks!

Same problem here anybody else...

Do you have the latest firmware? (version 3.4)?

I am using a Z9 with an 8703 with no problems.

Where did you upgrade from I can't find it.

I have the v3.4 firmware. Are you running 4.2.x on the Blackberry?

Yes, I am running 4.2 on my 8703 with no problems.

not sure if this will solve your problems but...

got mine out of the box and it would not pair. I called tech support and they said sometimes they forget to factory reset these before shipping. from OFF position press and hold for 3 seconds... VOL UP, VOL DOWN, And Multi-Function (big button) until light comes on. This will reset it and device will immediately start blinking going into pair mode which will last for 1 minute.

by the way, everyone hated the voice quality until i upgraded the firmware, now they like it. Hope this help...

- Cody

Wirelessly posted

Interesting as I cannot get the headset to reset using the above method: holding all thee buttons with the device off does nothing. v3.4

I'm in the same boat as you guys...

I have 2 BB's...my personal T-Mo Curve and my work Sprint 8703...even though I can pair both, it will only connect to one of them (whichever one I pair first after deleting the devices from each phone and re-pairing).

I updated the firmware on the Z9 to 3.4 but that doesn't seem to do anything, and I've never been able to reset the Z9. Holding VOL +- and the main button does nothing...

Help!