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Old 05-19-2008, 09:27 AM   #1 (permalink)
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Exclamation Device Manger unable to see my 8830

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Hello,
I have a BB 8830/verizon with bluetooth running 4.2.2.

We have an enterprise server at work.

On my home laptoprunning vista home premium I run device manager 4.2.26 and desktop manager 4.2.2

I can manually snyc via usb but I first must go on my device, select each application that I want to snyc (calendar/contacts/notes/to-do) and, under options change the 'wireless synchronization' option to 'no'.

I can then sync sucessfully with my home laptop.

I reverse the steps above and I am back in business with wireless sync with my work enterprise server.

Here's the question: can I do the above home sync via bluetooth?

I have my 8830 and my laptop paired sucessfully.

However, when I attempt to enable my device in the Device Manager on my laptop,
After I choose 'enable bluetooth support " and "configure bluetooth" the response is that "blackberry manager cannot find a bluetooth device that supports blackberry bluetooth desktop devices"

assuming that I can do this, am I missing a driver or is the enterprise server activation somehow interfering?

Thanks for your help!

Will
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Old 05-19-2008, 09:35 AM   #2 (permalink)
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There is an EXCELLENT chance that VZN has crippled that feature, as they are notorious for doing on ALL of their handsets. I KNOW that Alltel has disabled the BT connectivity, at ALLTEL's request, per RIM Rep?! No reasoning, just because they can! And YES - it IS a pain in the posterior muscle!!
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Old 05-19-2008, 10:34 AM   #3 (permalink)
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did you try 4.3?
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Old 05-20-2008, 11:00 AM   #4 (permalink)
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Thanks Bigmark, but I dont think this is a Verizon thing as there is no telephony/network involved. This is a RIM/Bluetooth/Enterprise/Vista thing.

I will update to 4.3 however and give it a try...
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Old 06-18-2008, 08:31 PM   #5 (permalink)
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I am having the same problem, my 8830 pairs with my computer, but Desktop Manager will not recognize the device. I need this to work or I'll lose all my contacts. My USB connection is broken.
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