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Old 12-02-2008, 07:50 AM   #1 (permalink)
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Question Device Manager - Bluetooth option unavailable

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This one has me stumped. I'm using Windows XP SP 3 on a HP Mini 1000. Bluetooth on both the PC and my BB 8700v is switched on, and I've been able to pair them.

BUT the "turn on Bluetooth" checkboxes in both Device Manager (ver 4.3.1.15) and Desktop Manager (ver 4.5.0.32) are greyed-out, so I can't select them.

I've read through the forums and looked through the help file, but I can see no mention of this.

Help, anyone?
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Old 12-02-2008, 09:26 AM   #2 (permalink)
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RIM's Desktop Manager only supports the Windows Bluetooth drivers, not 3rd party drivers such as Widcomm that are normally bundled with Bluetooth dongles and notebooks. Remove the OEM drivers, reboot the PC, and let the Microsoft drivers install, and you should be able to connect to the Desktop Manager. Of course, the Windows XP Bluetooth drivers don't support stereo audio or hands-free protocol, and they may not work with your notebook, but if they do you "meet [RIM's] system requirements".

RIM KB04132, Set up Bluetooth connectivity with BlackBerry Desktop Manager:
www blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04 132
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Old 12-02-2008, 07:08 PM   #3 (permalink)
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Ah, thanks for that. *goes to find USB cable*
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Old 12-03-2008, 04:58 PM   #4 (permalink)
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I finally found a bluetooth adapter that works plug and play.
Kensington USB Micro Adapter model #K33902US. At Fry's it was $30
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Old 12-10-2008, 03:41 PM   #5 (permalink)
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I have had that same problem. I'm using a Kensington dongle, I let windows install the drivers with no sucess. I learned that there is a Toshiba stack I need to install (?) I'm not sure on that at the moment, but I found it and it won't install. I'm running Win XP Sp2, I wouldn't think there would be an issue with the bluetooth and I'd really like to sit on my comfy couch and send what little files I need to send to my comp via BT. I honestly don't have a need for it, its just something that I'm supposed to have the capability to do and I'd like to work the way it should.

Phone info to the left.
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Old 12-29-2008, 01:50 AM   #6 (permalink)
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Dang! I'm using an Iogear usb bluetooth adapter and guess this thread is telling me I'm outta luck!
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Old 01-04-2009, 05:51 PM   #7 (permalink)
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Thought some one might be interested in the Hack I had to do to get bluetooth working.
I am running Vista and I have a motorola PC850 Bluetooth Dongle. Supposedly they are incompatibale by themselves but most of that information is around a year old. In any case I downloaded and installed the latest software for the dongle and it appears to install and work fine, except of course with my shiney new Storm. Apparently Blackberrys only work with Microsoft Drivers. So I tried removing the driver and replacing with a Vista driver. Of course there is not one available for the 850. So What I need a new Dongle that has a microsoft driver. arrrgggghhhh.
So I decided to try this manually. When the Bluetooth dongle is plugged in I canceled the installation of the drivers and completed it manually.
Go to device manager. Under other devices I select the BCM92035DGROM (Motorola PC850)
Right Click select --> Reinstall driver
Select --> Browse computer for driver software
Select --> Let me pick from a list of drivers on my computer
Select --> choose bluetooth radio (not bluetooth device)
click next
select --> manufacturer Broadcom
choose model BCM2033 Bluetooth 2.4 GHz Single Chip Tranceiver ( I had 2 in the list, I just picked the first and it worked)
Ignore warnings - Yes this is the moment of truth you are installing the wrong drivers.
After the drivers install you should see message saying it was successful.
Finnally I could choose to enable the bluetooth setting in the Desktop manager and I could pair my storm. I am not sure of the order i did the last few steps in (Pairing and enabling) I am about to try to pair my wifes Curve. On her account. I expect it will work.
The one issue I have left is I keep getting prompted by the desktop manager each time my storm wants to connect. 2 "OK's" and it connects. But I would think there is a setting that would allow me to connect automatically on my desktop manager just like there is on my phone. Any one know where it is?
I am not really recommending this, I am not smart enough to say what risks you are taking, Using the wrong drivers seems - just wrong to me. But it works and I learned alot. Thought it might help some one else.
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