His blackberry is on non RIM hardware (accessory) though.
And I have found 3 RIM BT devices that like to be power cycled and then goto discover mode after.

Before power cycle it just would knot work. Even had similar issue with a BT keyboard and mouse on a PC. Guess it all needs a reboot after a while.

BES 4.1.6 MR7, SQL 05, EX03,
WES 09 Survivor
RTFM? You LIAR!!!

Read the FAQ yet?

Know how to use search yet?

DATA BASE backed up? don't