Hi All,

A title you have all seen this title before. I have searched the threads and haven't been able to find my issue. Your guidance would be greatly appreciated.

I am trying to synch via Bluetooth w/Desktop Manager w/my laptop. On the BB 8700c under Bluetooth, it shows my laptop and on my laptop it shows my BB 8700c. So I follow the instruction in Desktop Manager to go to properties in the BB Device Manager and ensure that Bluetooth is enabled - well, it's grayed out. I can't access that option. I also don't see the COM port listed in the list that I think the BB is synched over (I think it's com4).

Any help would be greatly appreciated. Thanks in advance.

I am having the same problem...

I can not post a direct link due to I dont have enough post(s) on the forums....

Search the Blackberry knowledge base for the following article...

How To - Set up Bluetooth PC connectivity

blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/1067148/1067313/How_To_-_Set_up_Bluetooth_PC_Connectivity.html?nodeid=1067 250&vernum=0

Aah, this one? Livelink - Redirection

~MrKyoo

Will search and follow the article - after that I will update the thread. Thanks for the direction!

I have been having the same problem. However, everything is as it should be according to the knowledge base article. My Bluetooth Places is in Windows, I have the latest software for my device and desktop mananger, and my Blackberry 7100 is already paired with my laptop. However, all options relating to bluetooth in the device manager and desktop manager are still grayed out.

Any ideas?

Thanks.

My bad. I did read the section on XP Bluetooth software closely enough. Uninstalled the 3rd-party software and now it works fine.

Thanks

Bingo. I'm glad you figured that out and read the instructions. Number one problem.

how can we be sure if there is 3rd party software, i am having the same problem

ok, so I uninstalled the WIDCOMM (3rd party) software from the control panel and my bluetooth device completely disappeared. I rebooted and windows detected a USB device. Instead of going through the WIDCOMM installation process again, I used window's Bluetooth software and installed the device drivers for the BT USB dongle. Now the device is running properly (based on what Windows Device Manager tells me), but I don't have an option in the control panel for BT, nor an icon on the desktop or icon tray. It's there, but it's not there. To make matter worse, BB Device Manager still has the BT option greyed out :(

Any suggestions? Do I need to install some BT software from within windows? I tried the add/remove windows components from the control panel, but couldn't find anything on BT.

What does it say under Windows Device Manager?

You should also have the BlackBerry Device Manager on the bottom right. Double click on that and see if you can check "Enable Bluetooth Support."

I'm more interested to see what it says under the Windows Device Manager for Bluetooth Radios though.

Windows Device Manager shows an icon for Bluetooth Devices and the device ISSC USB Bluetooth Device. If I double click the device to see it's properties, the device status says, "This device is working properly."

The Enable Bluetooth Support in the BB Device Manager is still greyed out.

If you go into Add or Remove Programs in the Control Panel, do you see anything with Bluetooth or Bluetooth Stack?

If you do, you need to remove that and let Windos Detect the Bluetooth driver.
Also, make sure you are running Windows XP Pro SP 2. It only works with that version.

now i see nothing in add/remove programs, but when i first started, there was the WIDCOMM Bluetooth Software installed. Now I have no reference to BT at all, anywhere.

Honestly, I think the only resolution is to format my HDD, and after, install the BT dongle from scratch, this time not using the WIDCOMM installation program. Regardless, I have to point to the WIDCOMM directory when Windows asks for the BT drivers, because that's where they're located. If that doesn't do the trick, I've run out of ideas.

i think because WIDCOMM was installed once, it left some software behind, even after uninstalling, which is affecting Windows' installation. I don't know how else it could be affected.

And you are running Windows XP Pro SP 2??

yes

WIDCOMM is not supported in the desktop manager. You need Windows to install the BT stacks. I suggest disconnecting the dongle, going into Device Manager and deleting the BT entries.

Then connect the dongle and redo the install.

Here's a great thread you should read. I used this to get my D-Link (non-supported) dongle to work.

http://www.blackberryforums.com/blue...ght=kensington

OK So I hope some of you must have set up the BB handheld to sync via BlueTooth to your Desktop Manager. I have it and it works great however I have a small configuration issue here. As is generally the case, if a device is trusted the connection is established without prompting either of the paired device for the counterpart device being in proximity so I was hoping the same here as well. My latop trusts the Blackberry and so does the blackberry that trusts the laptop.
Now consider a case where you temporarily move away from the laptop (carrying the cell phone) so that the device loses connectivity with the laptop. When you return ideally the devices (laptop & HandHeld) should reconnect seamlessly which does not happen and the desktop manager prompts for a confirmation before connection is established. I don't like it and I want the handheld to connect automatically with my laptop without prompting me for a connection confirmation.

Can anyone suggest what do I need to do to trust these pairs? The device properties under Handheld's Options=> BlueTooth=> Device properties has Trusted set to Yes. Same way on Windows XP side the bluetooth setting under Control Panel =>Options=> has "Allow bluetooth devices to connect to this computer" checked.

What am I missing?

If the BlackBerry has a password on it, then this is by design. It will do that no matter what.

Sorry mischief007 I just corrected my question above. I meant "I don't like it and I want the handheld to connect automatically with my laptop without prompting me for a connection confirmation." The blackberry does not have a password and reconnection is not asking for password but a connection confirmation

Is there a way to connect the Verizon Blackberry 8703E via IBM Thinkpad integrated broadcom bluetooth to the desktop?

I believe you need version 4.2 of Desktop Manager and handheld software. I am not sure what is your handheld software version.

Thought I would let everyone know about my communication with RIM. Here's their response.

Thank you for contacting BlackBerry with your Bluetooth-related inquiry.

If I understand it correctly, when you come into range of your laptop with the Bluetooth turned on,. the Desktop Manager would pop a message asking if you would like to connect the BlackBerry. You wanted to get this function turned off so the BlackBerry could just connect and start synching when you came into range of the laptop.

I would like to confirm with you that this is proper functionality for Bluetooth pairing with the Desktop Manager, and there is not a way to turn this functionality off. I've checked for any documentation on this, but there currently is none stating this. Since there is not a function to make the switch, that is why there is none.

What I can do is to put a request in to have this functionality included in an upcoming version of the software. I would recommend to you to do this as well by writing . The more requests that we have, the better chance there is of getting this implemented.

Thank you for your time,

I found this thread by doing a search to figure out a way to do the exact same thing you just described. Thanks for the email link. I have sent a request to be able to sync my blackberry automaticaly without having to click the OK button that pops up in blackberry desktop manager. It seems like a totally useless security measure. Anyway, thanks.

I am a novice at all this stuff but if you follow Morser's post on Bluetooth Connectivity you will solve your problem. I think you need to add the dongle's Device Hardware ID to the XP's BT driver BTH.inf file. This way the xp BT software will kick in (technical word!!). You do not need the software that comes with the dongle, as a matter fact that's the problem. You want to uninstall that and the driver for the dongle but only after you have read the post, have found the hardware ID of the dongle device in (properties, details) as mentioned in Morser's thread. If you want to save hours follow this post VERBATUM.

Good luck!!!

Thanks, I sure will write them. I will also suggest they provide a way to enable Bluetooth connectivity for people not on BES v4 sp3. We should be able to call RIM and they verify we are not on BES, they should then be able to shoot us out a policy to enable all functions. How hard is that?

Ok, I sent my feelings to RIM via

Question, how did you write RIM to get technical assistance? I want to ask to have my bluetooth enables.

I sent this to RIM - what I actually want as opposed to just a crude work around that has been talked about; removing the connection request.

I want it such that when my computer an BB are in range to act the way that BES does with full, 2 way OTA sync. Don't shut down my phone with that stupid animation for 2 minutes. Oddly enough, I guess that this is the way that ActiveSync for MS works if you have wifi or BT enabled.

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Hello,

I have Bluetooth set up correctly and I am syncing just fine.

I would like it if I did not have to initiate every time, however. Please make it such that:

When I am near my computer with my blackberry, it just syncs with my computer

I am not asking for the ‘would you like to connect’ message to just go away, I am asking that when I am near my computer, and I have Bluetooth successfully set up, that my system behaves with full 2 way sync, OTA just like as if I was on BES (but not). I don’t want my phone to ‘shut down’ to do the regular sync – just BES like sync, automatically, when my phone and computer are in range of each other. Keep the existing parts for adding applications and such, but add this too.

Thanks,

Tyson Baldwin
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Does anyone have the exact directions for setting up DM - Bluetooth syncing? The article on the Blackberry.com website is no longer available and I'm unable to find a copy by searching...

blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/1067148/1067313/How_To_-_Set_up_Bluetooth_PC_Connectivity.html?nodeid=1067 250&vernum=0

Search for Doc ID KB04132 on Blackberry's Tech Support page. I found it there.