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Old 10-04-2009, 02:28 PM   #21 (permalink)
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Quote:
Originally Posted by daphne View Post
Did you scroll down the page at all? There are 6 or 7 replies there.
We cannot help you if you don't try to help yourself.

No one can do this for you -- it's up to you to read and follow instructions.
i didn't see any others. i am trying.
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Old 10-04-2009, 02:28 PM   #22 (permalink)
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Originally Posted by rambo47 View Post
How are you connecting your BlackBerry to your laptop?

Any issues getting internet on BlackBerry's built in browser?
usb, no not really.
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Old 10-04-2009, 02:31 PM   #23 (permalink)
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Originally Posted by marquita188 View Post
i didn't see any others. i am trying.
Go back to that page. Scroll down the page and see the replies. They ARE there.
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Old 10-04-2009, 02:34 PM   #24 (permalink)
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Originally Posted by daphne View Post
Go back to that page. Scroll down the page and see the replies. They ARE there.
well i've tried all that already. nothing working at all.
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Old 10-04-2009, 02:43 PM   #25 (permalink)
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Ok, last attempt to help you...

Please post *exactly* what you have tried, each step in detail.
Post any error message or what happened when you did each step.

I think you might need to find a friend or someone with a BlackBerry who can help you with this in person.
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Old 10-04-2009, 02:43 PM   #26 (permalink)
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Since nothing is working at all (yet another one line post), another question which may get answered.

Are you within Sprint's warranty period to return the device?
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Old 10-04-2009, 02:51 PM   #27 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Since nothing is working at all (yet another one line post), another question which may get answered.

Are you within Sprint's warranty period to return the device?
yes. i don't what else to tell you!
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Old 10-04-2009, 03:07 PM   #28 (permalink)
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Quote:
Originally Posted by daphne View Post
Ok, last attempt to help you...

Please post *exactly* what you have tried, each step in detail.
Post any error message or what happened when you did each step.

I think you might need to find a friend or someone with a BlackBerry who can help you with this in person.
* go to Control Panel, Printers and Other Hardware, Phone and Modem Options. Under the Modems tab, click on Standard Modem. Click Properties. Click Advanced. Make sure nothing is entered in the "extra initialization commands."

* on the berry, go to Options, Advanced, TCP and enter "wap.internet.com" after APN:

* go to Control Panel, Network Connections, Create a new connection, then hit Next

*Select Connect to Internet

* Select Set up connection manually

*Select Connect using a dial-up modem. Check the box next to the modem you created above and then click Next.


* Enter Sprint as the ISP name

* Enter *99# as the Phone Number and then click Next

* Keep User Name and Password blank. Clear all the other check boxes.

* To create the connection, click Finish.

* right click on the dial-up connection under Network Connections, then click Properties. Below the PPP window click Settings and uncheck all boxes except "enable LCP Extensions."


* make sure the blackberry is connected to Desktop Manager on the laptop.

* Under Network Connections, right-click on the Dial-up connection for sprint that we just created. Click Connect. Click Dial.


AND.....


to Start > Settings > Network Connection > New Connection Wizard

· Welcome screen click “Next”

· Network Connection Type screen select “Connect to the Internet” and click “Next”

· Getting Ready screen select “Set up my connection manually” and click “Next”

· Internet Connection screen select “Connect using dial-up modem” and click “Next”

· Select a Device screen select “Modem – Standard Modem (COMx)” and deselect all other options, then click “Next”

· Connection Name screen type in a description name for your new connection (example: Blackberry DUN) then click “Next”

· Phone Number to Dial screen enter “#777” and click “Next”

· Connection Availability screen select “Anyone’s use” radio button and click “Next”

· Internet Account Information screen leave the defaults (User name, Password, Confirm password fields should be blank and the box two check boxes should be checked) and then click “Next”

· Completing the New Connection Wizard screen check the box to have shortcut to your new connection added to your desktop. This step is optional but very useful when using you Blackberry to dial the Vision network. Then click “Finish”.



Your new connection window will be displayed or you can access it via the icon on your desktop if you selected to option to create a shortcut, otherwise it will be listed under Start > Settings > Network Connections > Connection Name (reflects the name you entered on the Connection Name step above).



Important step: Open the Black Berry Desktop Manager. This must be open…just minimize it to get it off the desktop if you prefer.



· Then click the “Dial” button on your new connection and it will connect to Vision.
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Old 10-04-2009, 03:09 PM   #29 (permalink)
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You said you were NOT getting internet on your BlackBerry itself. Do you have a BlackBerry data plan? Not some generic data plan, but a legit BlackBerry one?
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Old 10-04-2009, 03:11 PM   #30 (permalink)
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Nothing works.
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Old 10-04-2009, 03:11 PM   #31 (permalink)
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Quote:
Originally Posted by rambo47 View Post
You said you were NOT getting internet on your BlackBerry itself. Do you have a BlackBerry data plan? Not some generic data plan, but a legit BlackBerry one?
yes i am, i didn't say that, yes i have the blackberry plan $30 a month.
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Old 10-04-2009, 03:12 PM   #32 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Nothing works.
nothing...
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Old 10-04-2009, 03:14 PM   #33 (permalink)
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Return it as quickly as possible.
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Old 10-04-2009, 03:15 PM   #34 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Return it as quickly as possible.
i just might, i never had this problem with my moto q9c phone.
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Old 10-04-2009, 03:21 PM   #35 (permalink)
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Then go back to what works for you.

Nothing works, except the phone, e-mail, BlackBerry Messenger and internet on the BlackBerry. Right.

Your BB is not connecting to your PC. That's why "nothing works". You need to get that resolved. Find someone to help you with your PC.

You answers have irritated people here - so much that one Moderator said this was the last thread they were going to help you.

All you say is "Nothing works" without ANY DETAILS.
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Old 10-04-2009, 03:29 PM   #36 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Then go back to what works for you.

Nothing works, except the phone, e-mail, BlackBerry Messenger and internet on the BlackBerry. Right.

Your BB is not connecting to your PC. That's why "nothing works". You need to get that resolved. Find someone to help you with your PC.

You answers have irritated people here - so much that one Moderator said this was the last thread they were going to help you.

All you say is "Nothing works" without ANY DETAILS.
i came here for help as a last resorted, and all i got was nothing but patronizes...

i gave you details. I've had online chats with blackberry.com, sprint.com nothing is working.

I'm not a troll!
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Old 10-04-2009, 03:33 PM   #37 (permalink)
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It's like pulling teeth getting ANY details from you. This is a two way street. You aren't providing any details. Everyone here is a volunteer trying to help people out. But you have to help also.

Since no one can help you, it appears that you should return the BlackBerry.

Perhaps you should check other online BlackBerry forums, as you are being patronized here. People have been trying for hours to help you. Not patronizing, helping. But all you post is "Nothing works".

I'm done.
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Old 10-04-2009, 03:35 PM   #38 (permalink)
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Marquita, please, you've had some of the most knowledgeable BlackBerry users in the world assisting you here.

THEY cannot help you without details.

All you've done is post one line, 5-8 word replies and then you copy/pasted the directions they've already give you.

NO ONE has patronized you, they have bent over backwards to assist you. Please be thankful.

SO, let's get back to YOUR posting EXACTLY what part of the instructions you need help with now, and do not say "nothing works".
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Old 10-04-2009, 03:37 PM   #39 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
It's like pulling teeth getting ANY details from you. This is a two way street. You aren't providing any details. Everyone here is a volunteer trying to help people out. But you have to help also.

Since no one can help you, it appears that you should return the BlackBerry.

Perhaps you should check other online BlackBerry forums, as you are being patronized here. People have been trying for hours to help you. Not patronizing, helping. But all you post is "Nothing works".

I'm done.
what other details can i give you, it's just not working, not connecting at all, device not being recognized with sprint smartview software or PC. me too!
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Old 10-04-2009, 03:40 PM   #40 (permalink)
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Disconnect your BlackBerry from your PC

Uninstall Desktop Manager on your PC
Download the latest version of Desktop Manager from Smartphones, Cell Phones & Smart Phones at BlackBerry.com
Install the latest version of Desktop Manager to your PC

Reboot if necessary.

Connect your BlackBerry. When you open Desktop Manager, does it see your BlackBerry?
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