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Old 10-04-2009, 04:44 PM   #41 (permalink)
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Originally Posted by JSanders View Post
Marquita, please, you've had some of the most knowledgeable BlackBerry users in the world assisting you here.

THEY cannot help you without details.

All you've done is post one line, 5-8 word replies and then you copy/pasted the directions they've already give you.

NO ONE has patronized you, they have bent over backwards to assist you. Please be thankful.

SO, let's get back to YOUR posting EXACTLY what part of the instructions you need help with now, and do not say "nothing works".
i feel like everyone's ganging up on me. i am thankful. i set up the connection, i put in the number #777 or #99, the wap.internet.com, user name, password, then it say "unable to connect" "make a diagnoses" "try again". then i goto sprint smartview software, "no device"
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Old 10-04-2009, 04:45 PM   #42 (permalink)
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Do as NJ advised above, and here is the direct link to Desktop Manager.

You want version 5, withOUT Media Manager.

https://www.blackberry.com/Downloads...93E4F3BB068C22
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Old 10-04-2009, 04:45 PM   #43 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Disconnect your BlackBerry from your PC

Uninstall Desktop Manager on your PC
Download the latest version of Desktop Manager from Smartphones, Cell Phones & Smart Phones at BlackBerry.com
Install the latest version of Desktop Manager to your PC

Reboot if necessary.

Connect your BlackBerry. When you open Desktop Manager, does it see your BlackBerry?
ok i will try that.
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Old 10-04-2009, 09:42 PM   #44 (permalink)
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For tethering with the 8330 you need to have:
  • A BlackBerry data plan on your device
  • Desktop Manager installed (for the BB drivers) either with or without the media manager.
  • Sprint SmartView installed. Go to Sprint - Software Downloads - Select your device type, click on the Smartphones picture, find the 8330, and download it for your device. Not sure if what they have listed is 2.25.0046 or 0047, but either one will work.

To actually tether just start up Sprint SmartView and wait for it to show no device connected. Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.

You don't need to start Desktop Manager or create the #777 DUN connection.

I tether both my 8330 and my 9630, and help end users at work use these same exact directions.

If this doesn't work for you, please post back exactly where it fails, and any error messages you receive.
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Old 10-04-2009, 10:01 PM   #45 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
For tethering with the 8330 you need to have:
  • A BlackBerry data plan on your device
  • Desktop Manager installed (for the BB drivers) either with or without the media manager.
  • Sprint SmartView installed. Go to Sprint - Software Downloads - Select your device type, click on the Smartphones picture, find the 8330, and download it for your device. Not sure if what they have listed is 2.25.0046 or 0047, but either one will work.

To actually tether just start up Sprint SmartView and wait for it to show no device connected. Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.

You don't need to start Desktop Manager or create the #777 DUN connection.

I tether both my 8330 and my 9630, and help end users at work use these same exact directions.

If this doesn't work for you, please post back exactly where it fails, and any error messages you receive.
nothing happen on my PC, but i got the white screen on my blackberry "application error 523 Reset" so I'd had to restarted it.

Last edited by marquita188 : 10-04-2009 at 10:05 PM.
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Old 10-04-2009, 10:15 PM   #46 (permalink)
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...and after it's been restarted and you try again... then what?

You have both Desktop Manager and Sprint SmartView installed?
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Old 10-04-2009, 10:23 PM   #47 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
...and after it's been restarted and you try again... then what?

You have both Desktop Manager and Sprint SmartView installed?
yes tried again, nothing happens. yes i have both.
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Old 10-04-2009, 10:35 PM   #48 (permalink)
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When you start Desktop Manager and connect your BlackBerry, does it get recognized?
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Old 10-04-2009, 10:39 PM   #49 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
When you start Desktop Manager and connect your BlackBerry, does it get recognized?
yes
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Old 10-04-2009, 10:41 PM   #50 (permalink)
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Great. Stop Desktop Manager and disconnect the BlackBerry

To actually tether just start up Sprint SmartView and wait for it to show no device connected.

Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.
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Old 10-04-2009, 10:47 PM   #51 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Great. Stop Desktop Manager and disconnect the BlackBerry

To actually tether just start up Sprint SmartView and wait for it to show no device connected.

Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.
i did that. i never see the yellow connect button. nothing happens.
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Old 10-04-2009, 10:51 PM   #52 (permalink)
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I officially give up.
Good luck and good night.
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Old 10-04-2009, 11:08 PM   #53 (permalink)
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What type of USB port are you connecting to on the computer? Front, back, or a hub?

USB hubs don't work well with BlackBerry, you need to connect to a direct port, preferably on the back of the PC.
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Last edited by daphne : 10-04-2009 at 11:16 PM. Reason: typo
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Old 10-04-2009, 11:09 PM   #54 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
I officially give up.
Good luck and good night.
how do you think i feel? thanks!
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Old 10-05-2009, 12:46 PM   #55 (permalink)
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Round #27....

marquita, when you connect your device to your laptop, and start up Desktop Manager, does it show your PIN number in the bottom of the DM screen? I know you said it showed connected, but I wanted to confirm.
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Old 10-05-2009, 12:59 PM   #56 (permalink)
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Ok, ok, ok. I was wrong, the connect icon is grey until you connect, THEN it turns yellow. I've attached pictures of the screens of the SmartView screen from the time I start it up, to the time I am connected.

One way to ensure SmartView is 'seeing' your device is make sure your device has a password set on it. When SmartView sees the device, it will prompt you to enter the device password (as in in the pictures).
Attached Files
File Type: doc SmartView.doc (106.5 KB, 160 views)
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Old 10-05-2009, 01:05 PM   #57 (permalink)
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I also didn't think to ask what operating system you're running on your laptop - XP or Vista. If Vista, did you install all of the software as the Admin?
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Old 10-05-2009, 01:38 PM   #58 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Round #27....

marquita, when you connect your device to your laptop, and start up Desktop Manager, does it show your PIN number in the bottom of the DM screen? I know you said it showed connected, but I wanted to confirm.
yes it do.
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Old 10-05-2009, 01:39 PM   #59 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Ok, ok, ok. I was wrong, the connect icon is grey until you connect, THEN it turns yellow. I've attached pictures of the screens of the SmartView screen from the time I start it up, to the time I am connected.

One way to ensure SmartView is 'seeing' your device is make sure your device has a password set on it. When SmartView sees the device, it will prompt you to enter the device password (as in in the pictures).
no, i never see the password thing.
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Old 10-05-2009, 01:41 PM   #60 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
I also didn't think to ask what operating system you're running on your laptop - XP or Vista. If Vista, did you install all of the software as the Admin?
vista ultimate
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