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Old 10-05-2009, 12:46 PM   #61 (permalink)
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Originally Posted by marquita188 View Post
no, i never see the password thing.
Do you have a password set on your device?
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Old 10-05-2009, 12:47 PM   #62 (permalink)
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vista ultimate
Did you install SmartView as an administrator?
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Old 10-05-2009, 12:54 PM   #63 (permalink)
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Do you have a password set on your device?
nope
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Old 10-05-2009, 12:55 PM   #64 (permalink)
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Did you install SmartView as an administrator?
yes i do.
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Old 10-05-2009, 01:12 PM   #65 (permalink)
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Can we try a test? Can you set a password on your device and then start up SmartView and see if you're prompted for the password like I am?

To set the password click on the Options icon -> Security Options -> General Settings -> Password = Enabled -> Menu button -> Save -> type in a password -> type in the password again.
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Old 10-05-2009, 01:44 PM   #66 (permalink)
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Originally Posted by juwaack68 View Post
Can we try a test? Can you set a password on your device and then start up SmartView and see if you're prompted for the password like I am?

To set the password click on the Options icon -> Security Options -> General Settings -> Password = Enabled -> Menu button -> Save -> type in a password -> type in the password again.
I've enter a password and still nothing happen.
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Old 10-05-2009, 02:00 PM   #67 (permalink)
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What version of SmartView do you have installed?
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Old 10-05-2009, 02:04 PM   #68 (permalink)
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What version of SmartView do you have installed?
2.25.00.46.0
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Old 10-05-2009, 02:19 PM   #69 (permalink)
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Hmmmmm. My manager was unable to get SmartView 2.25.0046 to recognize her Tour. We had to set her up with a DUN connection. Try these steps for Vista:

1. Go to Start > Connect to > Setup a connection or network.
2. Connect to the Internet.
3. Choose Setup a new connection anyway.
4. Choose Create a new connection.
5. Choose Dial-up.
6. Choose Standard Modem.
7. The dial up Phone number is #777.
8. Leave the Username and Password fields blank.
9. Connect.

Once the above connection is created, close the window, connect your BB to your PC and start up Desktop Manager. Make sure Desktop Manager shows Connected with your PIN at the bottom of the window.

On the computer click Start > Settings > Network Connections><name of the new connection you created above>.

Leave the Username & Password fields blank and click Dial.

Any success?
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Old 10-05-2009, 02:34 PM   #70 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Hmmmmm. My manager was unable to get SmartView 2.25.0046 to recognize her Tour. We had to set her up with a DUN connection. Try these steps for Vista:

1. Go to Start > Connect to > Setup a connection or network.
2. Connect to the Internet.
3. Choose Setup a new connection anyway.
4. Choose Create a new connection.
5. Choose Dial-up.
6. Choose Standard Modem.
7. The dial up Phone number is #777.
8. Leave the Username and Password fields blank.
9. Connect.

Once the above connection is created, close the window, connect your BB to your PC and start up Desktop Manager. Make sure Desktop Manager shows Connected with your PIN at the bottom of the window.

On the computer click Start > Settings > Network Connections><name of the new connection you created above>.

Leave the Username & Password fields blank and click Dial.

Any success?
tried that nothing "unable to connect"


Last edited by marquita188 : 10-05-2009 at 03:03 PM.
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Old 10-06-2009, 01:23 PM   #71 (permalink)
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Is the modem type you're using for that connection the 'Standard Modem'?
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Old 10-06-2009, 01:37 PM   #72 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Is the modem type you're using for that connection the 'Standard Modem'?
i never see the chose "standard modem mode"
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