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-   -   Upgrade your service to a plan..... (http://www.blackberryforums.com/carrier-specific-issues/208110-upgrade-your-service-plan.html)

Dowie 10-22-2009 04:32 PM

Upgrade your service to a plan.....
 
Hello , Today i received my new blackberry 8520 from Orange with a free upgrade

Well when i am trying to access the blackberry app world i am getting this error message 'Upgrade your service to a plan that includes browsing and discover blah blah blah' The thing is i have taken out a plan which includes unlimited email and internet'

I have been seraching the internet and have seen many people with the same problem but not any real solutions.

Please if anyone has any ideas on how to fix this it would be greatly appreciated.

Additional info
Latest firmware
GPRS in capitals (stating have the blackberry plan)

MidnightDraven 10-22-2009 04:47 PM

You are sure you have the blackberry specific email and internet plan?
Try with wi-fi on only.

Dowie 10-22-2009 04:50 PM

Thanks for the reply. Yes i do believe i have this plan. But is there any way of making certain. I also am connected on wi-fi and it doesn't work.

MidnightDraven 10-22-2009 05:06 PM

Another t-mobile Uk user here, has been having the same message with app world.
I havent, but my GPRS has been going down to gprs and I currently cant get it back.
I would say *guess* theres a data problem somewhere in the UK/RIM servers etc.

Dowie 10-22-2009 05:08 PM

Alright mate. Thanks alot i might give Orange a ring in the morning and see if they have any information on the matter.

benedict_b 10-26-2009 05:10 AM

Here is the solution which worked for me. I am running a Curve 8900 on O2 in he UK.

Go to the internet email for your service provider. For example, for O2 it is BlackBerry Internet Service

Log in using your username and password

Click Help

Click Send Service Books

That seemed to crack it for me - good luck

berryfreak 10-26-2009 04:18 PM

I have tried this as I am with 02 on the unlimited Internet Plan thing but when I click on send service books I don't get it! it says succesfully sent but nothing happens? anyone else had this problem ??

penguin3107 10-26-2009 04:21 PM

Quote:

Originally Posted by berryfreak (Post 1495580)
I have tried this as I am with 02 on the unlimited Internet Plan thing but when I click on send service books I don't get it! it says succesfully sent but nothing happens? anyone else had this problem ??

You need to subscribe to a BlackBerry Data Plan in order to get service books.
A "regular" Internet Plan is not sufficient. You need a specific BLACKBERRY data plan.

MidnightDraven 10-26-2009 04:31 PM

If they can log in to the BIS site to click the send service books option, they have the blackberry data plan.

rambo47 10-28-2009 05:02 PM

Quote:

Originally Posted by penguin3107 (Post 1495587)
You need to subscribe to a BlackBerry Data Plan in order to get service books.
A "regular" Internet Plan is not sufficient. You need a specific BLACKBERRY data plan.

The good news is that you can drop the old generic data plan when you pick up the BlackBerry data plan. (y)


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