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Old 10-22-2009, 04:32 PM   #1 (permalink)
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Hello , Today i received my new blackberry 8520 from Orange with a free upgrade

Well when i am trying to access the blackberry app world i am getting this error message 'Upgrade your service to a plan that includes browsing and discover blah blah blah' The thing is i have taken out a plan which includes unlimited email and internet'

I have been seraching the internet and have seen many people with the same problem but not any real solutions.

Please if anyone has any ideas on how to fix this it would be greatly appreciated.

Additional info
Latest firmware
GPRS in capitals (stating have the blackberry plan)
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Old 10-22-2009, 04:47 PM   #2 (permalink)
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You are sure you have the blackberry specific email and internet plan?
Try with wi-fi on only.
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Old 10-22-2009, 04:50 PM   #3 (permalink)
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Thanks for the reply. Yes i do believe i have this plan. But is there any way of making certain. I also am connected on wi-fi and it doesn't work.
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Old 10-22-2009, 05:06 PM   #4 (permalink)
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Another t-mobile Uk user here, has been having the same message with app world.
I havent, but my GPRS has been going down to gprs and I currently cant get it back.
I would say *guess* theres a data problem somewhere in the UK/RIM servers etc.
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Old 10-22-2009, 05:08 PM   #5 (permalink)
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Alright mate. Thanks alot i might give Orange a ring in the morning and see if they have any information on the matter.
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Old 10-26-2009, 05:10 AM   #6 (permalink)
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Here is the solution which worked for me. I am running a Curve 8900 on O2 in he UK.

Go to the internet email for your service provider. For example, for O2 it is BlackBerry Internet Service

Log in using your username and password

Click Help

Click Send Service Books

That seemed to crack it for me - good luck
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Old 10-26-2009, 04:18 PM   #7 (permalink)
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I have tried this as I am with 02 on the unlimited Internet Plan thing but when I click on send service books I don't get it! it says succesfully sent but nothing happens? anyone else had this problem ??
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Old 10-26-2009, 04:21 PM   #8 (permalink)
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Quote:
Originally Posted by berryfreak View Post
I have tried this as I am with 02 on the unlimited Internet Plan thing but when I click on send service books I don't get it! it says succesfully sent but nothing happens? anyone else had this problem ??
You need to subscribe to a BlackBerry Data Plan in order to get service books.
A "regular" Internet Plan is not sufficient. You need a specific BLACKBERRY data plan.
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Old 10-26-2009, 04:31 PM   #9 (permalink)
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If they can log in to the BIS site to click the send service books option, they have the blackberry data plan.
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Old 10-28-2009, 05:02 PM   #10 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
You need to subscribe to a BlackBerry Data Plan in order to get service books.
A "regular" Internet Plan is not sufficient. You need a specific BLACKBERRY data plan.
The good news is that you can drop the old generic data plan when you pick up the BlackBerry data plan.
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