BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-23-2009, 01:00 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2006
Location: San Diego
Model: 9700
Carrier: AT&T
Posts: 34
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Please Login to Remove!

Wirelessly posted

I switched to T-Mobile from AT&T last week do to the excellent pricing on their new plans. Well over the last week, I've found out that I do not get the greatest reception in some important places.



I was told by the T-Mobile employee that I had 1 month to try out the service. Here is where I'm concerned. If I go back to AT&T, am I considered a "New Customer" or do I just go back as an "Existing Customer". Also, by going back are you still required to pay the ETF fee?

Any help would definitely be appreciated.

Last edited by strngdze : 11-23-2009 at 01:02 PM.
Offline  
Old 11-23-2009, 02:18 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,045
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default

Once you ported out to T-Mobile you incurred the ETF. No getting around that, even if you go back to AT&T. Technically you're a new customer, but they have restrictions on benefits (like new phone pricing, special deals, etc.) for folks that were former customers as recently as 90 days ago. That's to keep folks from dropping AT&T, then re-signing to get some of those "new customer only" deals.

The good news is that you're within the 30 day grace period with T-Mobile. Shouldn't be any fees associated with T-Mo except perhaps a restocking fee for any new handset they gave you. And of course you'll have to return it, in "like new" condition.
Offline  
Old 12-26-2009, 04:27 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2008
Location: Wichita, KS, USA
Model: 9930
OS: 7.1
PIN: Ask Me
Carrier: AT&T
Posts: 289
Post Thanks: 0
Thanked 2 Times in 2 Posts
Default

You may be surprised. If they have NOT closed out your BAN (that is your Billing Account Number), you can SOMETIMES port back and pick up where you left off. No guarantees.

You'd be shocked how often your situation happens, though. T-Mobile has become dirt-cheap, but for a reason in most markets.
Offline  
Old 12-29-2009, 10:20 AM   #4 (permalink)
BlackBerry Extraordinaire
 
Noodle22's Avatar
 
Join Date: Nov 2009
Location: British Columbia
Model: 8520
OS: 5.0.0.509
PIN: N/A
Carrier: Rogers
Posts: 2,021
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Depending on the system used, porting out from the BAN with no other CTN's on it will cancel it completely.

I've waived early cancellation fee's for customers who have decided to come back within 60 days, they just have to set up a new account and are not allowed to get a subsidy on a new phone.
Offline  
Old 12-29-2009, 07:24 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2009
Location: DC
Model: 9700
PIN: N/A
Carrier: T-mobile
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have both ATT and T-mobile. ATT charges alot more but I see little difference between the two in reception in DC, NYC or Miami.

BUT in your case: I know T-mobile allows you to come back within one month without missing a beat ('cause I took my personal account to AT&T and then took it back to Tmobile because I didn't want to pay ATT on my own. My company pays the 'work' AT&T bill on my other phone).

ATT should be cool about it within a week. Give their customer service a call and see what they offer to bring you back.

Last edited by tom0100 : 12-29-2009 at 07:25 PM.
Offline  
Old 12-29-2009, 07:37 PM   #6 (permalink)
CrackBerry Addict
 
BallHawk3's Avatar
 
Join Date: Jul 2006
Location: Los Angeles
Model: 9700
OS: 5.0.0.714
Carrier: T-Mobile
Posts: 828
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

carriers normally have about a 30-60 day window to come back after lines are cancelled.

It will basically be where you left off.
Offline  
Old 12-30-2009, 08:37 AM   #7 (permalink)
CrackBerry Addict
 
TeritaM's Avatar
 
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

^^even out of the 60 day window AT&T waived my etf and I got my Bold at the new customer price. I guess it all depends on who you get on the phone to order.
Offline  
Old 12-30-2009, 10:06 AM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2009
Location: DC
Model: 9700
PIN: N/A
Carrier: T-mobile
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Ever try voice over IP?

Just a thought but if your 'important' places have wifi for laptops..your blackberry (with tmobile) will make voice over IP (they call it UMA) phone calls through the cabled (or data) line. The Wifi replaces the towers and then switches back to towers when available. It's a two minutes setup on the phone. UMA or voice over IP voice calls are a T-mobile feature...the AT&T can't do voice only data over wifi. If you ever work in a basement office or heavily fortified zone...this is the only phone that is gunna work...using voice over IP over the computer wifi network.

Quote:
Originally Posted by strngdze View Post
Wirelessly posted

I switched to T-Mobile from AT&T last week do to the excellent pricing on their new plans. Well over the last week, I've found out that I do not get the greatest reception in some important places.



I was told by the T-Mobile employee that I had 1 month to try out the service. Here is where I'm concerned. If I go back to AT&T, am I considered a "New Customer" or do I just go back as an "Existing Customer". Also, by going back are you still required to pay the ETF fee?

Any help would definitely be appreciated.

Last edited by tom0100 : 12-30-2009 at 10:07 AM.
Offline  
Old 12-31-2009, 12:53 AM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2008
Location: Wichita, KS, USA
Model: 9930
OS: 7.1
PIN: Ask Me
Carrier: AT&T
Posts: 289
Post Thanks: 0
Thanked 2 Times in 2 Posts
Default

Fair point. That was my decision point, too. There's one room at work where nothing "real" works, but T-Mobile UMA does. BUT, AT&T saves me substantial money and has better coverage everywhere BUT that room, including twice-as-fast data services, so...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.