letter to verizon about the blackberry tour
 

hey... any comments/feedback on this letter to verizon about the blackberry tour problems that i have had for the last four months? has anyone else experienced this or heard about this 3 time replacement policy of theirs?

Clean it up and send it.
I lucked out with mine. I have only had one, and the few problems that I have had were caused by myself either with new program installs, or updating the OS.
Like you, I too was excited with my first Blackberry. I originally had the Palm Pre, which turned out to be a brick. Class problems, and after all of the setup I had done, there was no way I was going to have to go through any of that ever again, so I upgraded to the 9630.
Since then, I have also convinced two of my friends to upgrade their phones to Blackberries, and they too enjoy the phones.
Good luck, and keep us posted!

yeah, im just gonna hope this one is my last one. i found some corporate contact info finally and can use that

i work @ sprint... im also a tech for sprint. i dont recomend the palm pre@ all that phone sucks! i do have the 9630 for sprint the bb tour.. when they 1st came out they had a trackball problem but as of now.. sprint fixed that problem so now all bb tours r legit! verizon does suck i had a buddy who had that phone and i got him to switch to sprint and now hes happy! plus the plans r alot CHEAPER!

The BB Tour is nice, but far from perfect
 

The wife and I both upgraded our (Sprint) BB Curves (8330) to the Tour and while we really LOVED the Tour's features and display, the Tour's connection performance was miserable. Dropped calls from our home, marginal network performance. We went to the Sprint store and switched back to the 8330s. All is well again....

So any update with Verizon? I'm was thinking of moving over but I've found just as many if not more unhappy people with the big "V" as I see with others, i.e. at&t.

Verizon was recently named top carrier for customer satisfaction with a 74% rating. Sprint was 3rd (of 4), with a rating of 68% IIRC.

#1. Verizon
#2. AT&T
#3. Sprint
#4. T-Mobile

Everyone hates their mobile carrier, and everyone hates their broadband home ISP. A fact of life.