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Old 12-29-2009, 06:11 AM   #1 (permalink)
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I got a blackberry bold 9000 tonight, I don't have a data plan, so I logged into my at&t account and tried to upgrade to the blackberry data plan for $50 a month.

I get this error message when trying to submit.

Unfortunately, your feature change failed. Please review the error message below for steps to resolve your problem.

F931: The feature you are trying to add is not compatible with the phone/device on record in the billing system. For assistance with the feature, please click the image below to contact our live Click to Chat group to update your phone/device in the billing system. Click to Chat is available from 8:00am xxx150; 10:00pm M-F, 8:00am xxx150; 9:00pm Sat ET. If the image does not appear you may call Customer Service at 1-800-331-0500 or 611 from your wireless phone.

any ideas?
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Old 12-29-2009, 06:24 AM   #2 (permalink)
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Is there somewhere in the account page, that has "this is your phone" and you select your phone?

If all else fails, just call at&t and have them add it.
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Old 12-29-2009, 06:28 AM   #3 (permalink)
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Wirelessly posted (White and Nerdy)

I'd just call them. Its much easier
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Old 12-29-2009, 06:40 AM   #4 (permalink)
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Additionally, it sounds like you're adding the wrong package. The BlackBerry Personal plan should be about $30 a month, not $50. $50 is for the enterprise BlackBerry plan.
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Old 12-29-2009, 07:22 AM   #5 (permalink)
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The best bet is to call the carrier and ask for a BB data plan to be added to your account. they have to activate it and send service books.

Much easier and quicker.
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Old 12-30-2009, 07:39 AM   #6 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Additionally, it sounds like you're adding the wrong package. The BlackBerry Personal plan should be about $30 a month, not $50. $50 is for the enterprise BlackBerry plan.
guessing the OP is trying to add the data/unlimited messaging bundle. that one is $50
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Old 12-30-2009, 11:54 PM   #7 (permalink)
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That's what I'd expect, too. How'd you get the phone?
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