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Old 01-21-2010, 07:09 PM   #1 (permalink)
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Post T-mobile UK Pay Once Deal -Moving from (packaged phone) Pearl 8110 to a Storm 9500?

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Hi there,

I currently have the 'pay once' 12 month package (blackberry email and internet) from T-Mobile which came with the Blackberry Pearl 8110. I recenltly purchased an unlocked Blackberry Storm 9500 and popped the sim card hoping it would work straight away. I wondered if someone could tell me how to setup the email and internet on this phone - which was originally working in the Blackberry Pearl. I have tried the 'switching devices feature' using the Desktop manager but that didn't seem to do anything.

When I first entered the sim into the Storm, it asked me if I would like to move devices but after trying this - it failed. I then tried to enter my email address and password (in email setup) but all i got was the message 'Invalid email address or password' error message

I have tried host routing table to send the registration message.

Does anyone have any ideas?

Regards,
Daniel
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Old 01-22-2010, 04:25 AM   #2 (permalink)
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You need to use the CHANGE DEVICE option on the BIS page (t-mobile) to the new BB PIN.
This will then associate the blackberry services with the Storm.
It should then send its service books to your new device, adn you should be fine.
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Old 01-22-2010, 04:57 AM   #3 (permalink)
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Quote:
Originally Posted by MidnightDraven View Post
You need to use the CHANGE DEVICE option on the BIS page (t-mobile) to the new BB PIN.
This will then associate the blackberry services with the Storm.
It should then send its service books to your new device, adn you should be fine.
Hi Midnight Draven,

Many thanks for your response - I am logged into My T-Mobile (on the UK site) - whiere will I find the BIS page? Regards, Daniel

Last edited by danielm123 : 01-22-2010 at 05:04 AM.
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