Originally Posted by NJBlackBerry
The fact that other people, on other carriers, have different issues and should NOT be treated as if they have the same issue as AT&T customers do.
So I brought a sense of perspective AND EXPERIENCE.
I would agree with all of the above...
Remember I created this thread - what was told to me through AT&T Tech support did work (for me.) And I did my homework before I even started here by rebooting, live battery pull, backup of data and 3rd party apps, then a wipe of the handheld and reinstall. After nothing worked I called AT&T as I had been having trouble for more than several days. There are also 2 other BB users in the home (also AT&T) and they were experiencing no trouble - so things were pointing to trouble specifically with my device - thus the call.
I passed along the information from that call - we are not babysitters here. People can take from what is written and determine if it does or does not solve their problem. Only they can know if it does or does not apply - I am not holding their device in my hand...
In the end I am so grateful that this issue is not mine to solve I could cry. I have enough tech devices running various OS and firmwares ... with their flashing to solve their crashing, booting their clone to swap their hang up on start up, Restoring their image cuz system restore is always a failure - it just goes on and on....
As long as RIM solves this - and I don't have to... I praise God I get a pass on this one.
But if we don't share what works for us - then we get... nowhere.
Everybody as an individual is responsible for what they deem from the information provided, but in my book... some information is better than none.