BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 09-15-2010, 11:51 AM   #1 (permalink)
New Member
Join Date: Sep 2010
Model: Bold
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Problem with BB Bold wireless email/tethering

Please Login to Remove!

Husband has BB Bold with VZ. Upgraded at a corporate VZ store on July 4, got 5GB for 29.99 then plus fee to tether. On July 29, VZ cust rep dropped the 5GB plan and insurance from our plan. Have been trying to get back onto the original plan which we upgraded to but VZ is telling us they cannot override their system and it is not letting them give us the 5GB for 29.99, that we should not have ever been able to purchase this plan. So now they are only offering us 2GB for 29.99 instead. NOT COOL. We agreed to the 5GB and I could understand if WE changed something and it dropped it off, but a VZ cust rep dropped it off while assisting with something on our account. I am VERY unhappy about this. VZ is so big about contracts...I have our original receipt where they sold us this and to me it seems they are breaching their own contract. I have spoke with a mgr and he says they cannot do anything about this. We have been customers for 8 years, always pay our bill which is no small amount, usually $200/month.

Anyone else having problems similar to this one or does anyone have any suggestions to resolve this other than terminating and going to new carrier. It boils down to the principle of this situation.

Thanks all---
Old 09-15-2010, 12:41 PM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 54
Thanked 783 Times in 743 Posts

Moved to a more appropriate location.
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!
Old 09-15-2010, 02:41 PM   #3 (permalink)
Thumbs Must Hurt
Join Date: Sep 2009
Location: NY's Hudson Valley
Model: 9650
OS: 6.sumthin
PIN: ch me, I'm dreaming!
Carrier: Sprint BIS
Posts: 170
Post Thanks: 0
Thanked 0 Times in 0 Posts

The manager also has a manager.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.