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Old 11-29-2010, 08:58 PM   #1 (permalink)
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Default Cannot use internet while on a call??!!

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I'm new to tmobile and noticed my data is not available when I'm on a phone call. Is this only a problem with tmobile?
Never had this issue with ATT blackberry. I thought 3G was capable of doing calls and data at same time?
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Old 11-29-2010, 10:04 PM   #2 (permalink)
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Default Re: Cannot use internet while on a call??!!

It is, but are you sure you're in a 3G coverage area? If you drop to EDGE during a phone call, then you will not have data.
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Old 11-29-2010, 10:11 PM   #3 (permalink)
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Default Re: Cannot use internet while on a call??!!

Yes I'm in 3G area...I ended up calling tmobile and they confirmed that their network does not support using certain data features while on a call. What a rip off.
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Old 11-30-2010, 06:28 AM   #4 (permalink)
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Default Re: Cannot use internet while on a call??!!

What features might they be "missing"? If you have 3G, I have always been able to use the Internet and e-mail while on a call.

It does not matter whether you are in a 3G area - what matters is what the indicators read on the BlackBerry. 3G is 3G. EDGE is not.

Frankly, I think the person you spoke to was incorrect.
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Old 11-30-2010, 08:56 AM   #5 (permalink)
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Default Re: Cannot use internet while on a call??!!

Quote:
Originally Posted by NJBlackBerry View Post
What features might they be "missing"? If you have 3G, I have always been able to use the Internet and e-mail while on a call.

It does not matter whether you are in a 3G area - what matters is what the indicators read on the BlackBerry. 3G is 3G. EDGE is not.

Frankly, I think the person you spoke to was incorrect.
Yep.
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Old 11-30-2010, 09:16 AM   #6 (permalink)
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Default Re: Cannot use internet while on a call??!!

Wonder if it has something to do with the 1700 MHz spectrum that t-mo uses - or at leas their implementation?
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Old 11-30-2010, 01:40 PM   #7 (permalink)
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Default Re: Cannot use internet while on a call??!!

I have a 9700 and it can browse the Internet and receive mail while on a call. Of course, it has to have a 3G signal and not fail back to EDGE or GPRS (which is will do).
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Old 11-30-2010, 04:46 PM   #8 (permalink)
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Default Re: Cannot use internet while on a call??!!

Is your 9700 on ATT or tmobile?? Last month when I had a 9700 on ATT I could use the internet and be on a call. Now I'm with tmobile and I've noticed I cannot.
I recall an ATT commercial where they were poking fun of tmobile and making the claim that their 3G could allow you to multitask...now I get it.
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Old 11-30-2010, 04:51 PM   #9 (permalink)
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Default Re: Cannot use internet while on a call??!!

My 9700 is on T-Mobile. Was, is, and always has been. IF (and only if) the call is on 3G, I can browse and do e-mail.

AT&T was poking fun at Verizon. Verizon's 3G can't do both voice and Internet.
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Old 11-30-2010, 05:11 PM   #10 (permalink)
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Default Re: Cannot use internet while on a call??!!

I'll confirm.... I'm on T-Mobile and I tested when I first got the 9700 and had the first opportunity to test when I had 3G signal, just because I thought it was so cool......If you have 3G signal, you can do data and voice at the same time.

To repeat, being in a 3G area doesn't matter if your device drops to EDGE or GPRS.

If you have an AT&T 3G blackberry on the T-Mobile network then that would be a different matter because the two use different 3G radio frequency and your AT&T blackberry would not be connecting at 3G. But a T-Mobile 3G blackberry on the T-Mobile network and connected at 3G will do data and voice at the same time.
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Old 11-30-2010, 05:13 PM   #11 (permalink)
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Default Re: Cannot use internet while on a call??!!

If it is an AT&T 9700, unlocked and running on T-Mo, then it would be EDGE only since ATT and T-Mo operate on different 3G frequencies.
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Old 11-30-2010, 08:15 PM   #12 (permalink)
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Default Re: Cannot use internet while on a call??!!

I was referring to a 9700 I had on ATT. I sold it on this site when I got the 9780 with tmobile. Its locked to tmobile.
I guess that's where the problem lies...I'm in a 3G area but I do notice that it regularly drops to EDGE. Also something my 9700 on ATT would not do so frequently.
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Old 11-30-2010, 08:25 PM   #13 (permalink)
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Default Re: Cannot use internet while on a call??!!

I've had a range of experiences. I've been in solid 3G where my 9700 is always on 3G and I never see it drop to EDGE.

The worst for me in my experience is ATL. I'll have 3G and then data will come to a halt when I move to another location. I'll do a soft reset and get EDGE, but the data is flowing. I don't know if it's the building, congestion on 3G, or both.

And then I've been in places like my home town which is just now getting 3G, and I roll in and out of 3G all the time. Sometimes in the same spot I'll go between 3G and EDGE seemingly as the sun moves across the sky.
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Old 11-30-2010, 09:10 PM   #14 (permalink)
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Default Re: Cannot use internet while on a call??!!

Yeah who knows. I was a long time ATT customer with numerous blackberry's and it just seems their network was more reliable.
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Old 11-30-2010, 10:12 PM   #15 (permalink)
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Default Re: Cannot use internet while on a call??!!

I'm in cali, los angeles area.

Majority of the areas I go to have 3G.

However, majority of the places, if i'm on a phone call, i will lose 3G and it will drop to GPRS which is frustrating.

There's a couple spots where it will hold 3G.

I've heard it was a known issue and software updates should fix it.

Honestly, I blame the 1700mhz spectrum.

I wish t-mo would have converted all their existing bands to 3G, like AT&T did. Then the two could have roamed off each other for 3G.
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Old 12-01-2010, 07:20 AM   #16 (permalink)
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Default Re: Cannot use internet while on a call??!!

The problem is T-Mobile doesn't OWN the spectrum that we all want, so we can use the same devices (and roam) between AT&T and T-Mobile.
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