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-   -   Unable to network unlock Q10 on Bell (http://www.blackberryforums.com/carrier-specific-issues/265928-unable-network-unlock-q10-bell.html)

philbirn 03-17-2014 03:11 PM

Unable to network unlock Q10 on Bell
 
Hi,

Having a problem getting my phone unlocked.

When I got my phone, I got an unlock code on the internet. Worked fine. Then, I sent my phone in for a keyboard repair. Now, the phone remains locked, even when I enter the code.

I called Bell, thinking they changed something, and even paid them $50 for a code. They sent me the same code for the $50.

When I entered it with the new carrier sim, it just ignores it but counts down one of my 10 attempts. When I enter it with the Bell sim, it says that the code is accepted, but the phone remains locked. I'm now down to my last attempt.

Bell told me to contact BB. BB tells me to contact Bell and set up a conference call. Googling, I can't find anybody else with this problem, although a BB expert here in Ottawa said there was someone else who had the same thing happen.

Any ideas, before I start spending more time on hold?

Thanks!

Phil

JSanders 03-18-2014 07:33 AM

Re: Unable to network unlock Q10 on Bell
 
Quote:

Originally Posted by philbirn (Post 1811319)
Hi,

Having a problem getting my phone unlocked.

When you view the Settings > Security > SIM card, what's on the screen under "Phone Network Lock"?

philbirn 03-18-2014 10:02 AM

Re: Unable to network unlock Q10 on Bell
 
"You can unlock the device with the network code provided by the original seller of the device."

Then it tells me the network subset is unlocked, and the service provider is unlocked.

rambo47 03-18-2014 04:04 PM

Re: Unable to network unlock Q10 on Bell
 
I've never heard of an unlocked device somehow "re-locking" itself, even with OS upgrades and official repair service.

ZombieBerry 03-18-2014 04:16 PM

Re: Unable to network unlock Q10 on Bell
 
Does your device still have the same PIN? It's awfully strange that a phone comes back locked. Either that, or it was never unlocked in the first place.

philbirn 03-18-2014 04:20 PM

Re: Unable to network unlock Q10 on Bell
 
It was definitely unlocked in the first place ... I used it in the US with a Roam Mobility SIM last August. When I tried again in February, it was locked.

philbirn 03-20-2014 04:03 PM

Re: Unable to network unlock Q10 on Bell
 
Update: I just discovered my BB won't record a password it asked me to choose for call blocking. I wonder if there's a problem writing data to memory ...

philbirn 03-20-2014 04:07 PM

Re: Unable to network unlock Q10 on Bell
 
Or maybe not ... maybe Bell is not allowing call blocking. Will ask them.


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