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Old 03-17-2014, 04:11 PM   #1 (permalink)
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Default Unable to network unlock Q10 on Bell

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Hi,

Having a problem getting my phone unlocked.

When I got my phone, I got an unlock code on the internet. Worked fine. Then, I sent my phone in for a keyboard repair. Now, the phone remains locked, even when I enter the code.

I called Bell, thinking they changed something, and even paid them $50 for a code. They sent me the same code for the $50.

When I entered it with the new carrier sim, it just ignores it but counts down one of my 10 attempts. When I enter it with the Bell sim, it says that the code is accepted, but the phone remains locked. I'm now down to my last attempt.

Bell told me to contact BB. BB tells me to contact Bell and set up a conference call. Googling, I can't find anybody else with this problem, although a BB expert here in Ottawa said there was someone else who had the same thing happen.

Any ideas, before I start spending more time on hold?

Thanks!

Phil
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Old 03-18-2014, 08:33 AM   #2 (permalink)
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Default Re: Unable to network unlock Q10 on Bell

Quote:
Originally Posted by philbirn View Post
Hi,

Having a problem getting my phone unlocked.
When you view the Settings > Security > SIM card, what's on the screen under "Phone Network Lock"?
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Old 03-18-2014, 11:02 AM   #3 (permalink)
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Default Re: Unable to network unlock Q10 on Bell

"You can unlock the device with the network code provided by the original seller of the device."

Then it tells me the network subset is unlocked, and the service provider is unlocked.
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Old 03-18-2014, 05:04 PM   #4 (permalink)
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Default Re: Unable to network unlock Q10 on Bell

I've never heard of an unlocked device somehow "re-locking" itself, even with OS upgrades and official repair service.
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Old 03-18-2014, 05:16 PM   #5 (permalink)
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Default Re: Unable to network unlock Q10 on Bell

Does your device still have the same PIN? It's awfully strange that a phone comes back locked. Either that, or it was never unlocked in the first place.
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Old 03-18-2014, 05:20 PM   #6 (permalink)
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Default Re: Unable to network unlock Q10 on Bell

It was definitely unlocked in the first place ... I used it in the US with a Roam Mobility SIM last August. When I tried again in February, it was locked.
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Old 03-20-2014, 05:03 PM   #7 (permalink)
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Default Re: Unable to network unlock Q10 on Bell

Update: I just discovered my BB won't record a password it asked me to choose for call blocking. I wonder if there's a problem writing data to memory ...
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Old 03-20-2014, 05:07 PM   #8 (permalink)
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Default Re: Unable to network unlock Q10 on Bell

Or maybe not ... maybe Bell is not allowing call blocking. Will ask them.

Last edited by philbirn : 03-20-2014 at 05:07 PM. Reason: typo
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