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Old 01-15-2010, 04:53 PM   #1 (permalink)
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Default BlackBerry Attachment Service not showing attachment

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Hello, I work at a law firm where all 100 attorneys and some staff carry Blackberrys provided by the firm. We use a document management system called "Open Text". When a document is embedded into an email from the document system (a toolbar in outlook) and sent to a user the attachment doesn't show. When you open the email as "get plain text" you see the attachment. This is a problem and no one will know they have an attachment. A handful of attorneys use IPhone, I send the same email in the same way to the IPhone and you see the attachment. If you copy (say to the desktop) the document out of the management system and then attach and send it, it works. In addition, We have signatures that are on our emails. They have a couple of gifs that render in the HTML email but show at attachments in "get plain text". If I take the signatures out the Email works showing the attachment. Can anyone explain this behavior? More importantly, anything can anything be done? FYI we are using the Curve and the 4.5 software.

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