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Old 05-16-2008, 12:06 PM   #1 (permalink)
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Default Support Desk Tier II - Charlotte NC

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This came across my inbox from two different recruiters.. Thought I would share.

My name is Neetu Singh and I am a Technical recruiter with Netpolarity. I came across your resume online and I have a position that I feel may fit your qualifications. I'd love to talk to you about it. The position I have is with Time Warner

Cable. I have listed the description below for you to look over. Please call me or email me if you think this might be something that you would be interested in.

If you are unavailable, feel free to pass along my contact information and the job descriptions to anyone you think may be interested.

Client : Time Warner cable.
Role : Sppt Desk Tier II
Location : 7910 Crescent Executive Dr., Charlotte, NC 28217

Short Description:
Utilize advanced troubleshooting techniques and previous experience to provision/reactivate/support Blackberry devices utilizing the BlackBerry Enterprise Server Console Interface for the TWC employee customer base.

Complete Description:
Position Summary

Essential Job Functions:
Provision/reactivate/support Blackberry devices utilizing the BlackBerry Enterprise Server Console Interface. The specialist will use Remedy to document support activities.

This position will require regular interaction with various support groups and end-users at all levels.

Job Requirements:
Excellent ability to troubleshoot, document and resolve issues pertaining to Blackberry. Must have previous BlackBerry Enterprise Console experience and previous Blackberry support experience.

The candidate will have a strong commitment and demonstrated history of outstanding customer service skills.

Must be able to analyze problems and solve them creatively; be self-motivated and able to work with minimal supervision. Must demonstrate outstanding verbal and written communication skills. Must develop a strong knowledge of products, features and

services and how our customers use them. Needs the ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time. Needs the ability to communicate status both orally and in written form effectively. Must have

excellent team working skills in a fast paced setting. Must be able to work flexible schedule from 07:00 am to 7:00 pm (Mon - Fri)

Preferred Qualifications:
Previous server administration experience in Windows, Exchange, roles is desired. Certifications in Microsoft or Network disciplines are a plus.

Behavior Characteristics:

Required / Desired Skills

Required / Desired
Amount of Experience
Expertise Rating
BlackBerry Enterprise Console Experience
6 Months
Blackberry PDA Support
6 Months
Support Desk Experience
Highly desired
1 Years
Outstanding Verbal/Written Skills
2 Years
Outstanding Customer Support Skills
2 Years
Outstanding Teamwork Skills
2 Years

Neetu Singh
Technical Recruiter
netPolarity, Inc.
Direct: 408-200-3206
Main: 408-971-1100
Fax: 408-971-0806
[email address]
Your profession is not what brings home your paycheck. It is what you were put on earth to do.
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