Details Job Title
: Groupware BlackBerry Operations Specialist Job Description
Client Technology Services (CTS) within JPMorgan Chase delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. CTS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm’s over 183,000 workstations and 40,000+ remote access users.
The Groupware & Collaboration Services Operations team within CTS provides server, client, and application operations and administration of enterprise wide messaging and groupware services. The service supports over 175,000 internal customers in over 53 countries. The group operates, administrates, and supports messaging capabilities, data management functions and design tools. We provide technical execution, support, and delivery for messaging and device mobility initiatives including technology capability rollouts, upgrades, and lights-on services to the business lines globally. We develop on established messaging and groupware application standards, support guidelines, service offerings, and service levels.
As a Groupware BlackBerry Operations Specialist, you will be responsible to:
Liaise regularly with Engineering and business teams in communications and planning forums. Ensure consistency of the BlackBerry server plant across the Americas, from application software services, BlackBerry Enterprise Server services, Windows Operating System configuration, and SQL services. Ensure monitoring systems and agents are in continuous operations for all BES plants in the Americas region. Control and ensure security access for operations and audit is consistent in the Americas and cross regions for counterpart teams. Ensure delegated access and BES Manager tools are issued and maintained for delegated system administration teams. Perform daily, weekly, and monthly server capacity analysis and best practice health maintenance activities for BlackBerry Enterprise Server and management toolsets. Monitor server resources, trending results for capacity planning purposes. Provide 24x7 on-call support coverage for Americas region during the work week and execute change releases during production windows on weekends as necessary. Company:
JPMorgan Chase Education Required
: B.S. in CIS, Engineering or related field, or equivalent work experience. MCSE, CLP, and related certifications are a plus Experience Required
•5+ years of experience with managing, operating, automating, and supporting BlackBerry infrastructure in a large messaging and collaboration environment (75K+ user base) required.
•Experience leading a team of operations specialists supporting a mobile messaging environment.
•Expert-level operating system knowledge on one or more platforms (Windows, 2000, 2003, and 2008r) required.
•Expert knowledge of Exchange (2000, 2003, and 2007) required. Notes and Domino server (versions 6 and 7), desired.
•Strong knowledge of Microsoft 2007 collaboration products, including Exchange, SharePoint, Office Communication Services, and SQL required.
•Knowledge of other Domino related products such as QuickPlace, Notrix, LEI, Sametime) desirable.
•Microsoft command script, visual basic scripting, and PowerShell scripting a plus.
•Microsoft SharePoint customization/development a plus.
•Strong knowledge of server hardware, including IBM, Dell, and HP required.
•General knowledge of Mainframe, Network, Midrange and LAN/Desktop technologies and their interaction in a complex production environment.
•Excellent oral and written communication skills, customer service skills, strong interpersonal skills, and team skills.
•Self motivated; requiring minimal supervision. Starting Salary
: competitive salary commensurate with experience + performance bonus opportunity Conditions
: Full-time, permanent role Location
: Jersey City, NJ Contact
: for more information, confidential consideration and application instructions, please contact in-house recruiter at