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Old 07-17-2009, 12:39 PM   #1 (permalink)
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Job Title : Blackberry Support Engineer

Client : Office of the Secretary of Defense (OSD) - Chief Information Officer (CIO)

Location : Arlington, VA

Job Description:

Determines support requirements including facilities, personnel, safety, and maintenance related to all Blackberry support functions. Directs and coordinates program activities designed to ensure effective and economic support within the Service Operations division. Analyzes and evaluates design concepts to determine if concepts satisfy support requirements; studies the relative supportability of alternative concepts. Determines logistic support sequences and time phasing. Anticipates logistics problems related to operational area and environmental and human factors; determines contingency requirements and solutions. Provide direct supervision during Blackberry analysis and refresh deployments. Using the Remedy trouble ticket system provide junior staff guidance on troubleshooting activities towards timely resolution of problems. Assist in the development/writing of a Knowledge base and supporting documentation. Will be part of the Service Desk Incident management team and will provide front line support to the Blackberry user community.

Clearance Requirement: Active Top Secret clearance. Accordingly, U.S. Citizenship mandatory.

Company Information:

Preferred Systems Solutions, Inc. (PSS) is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services. For over 15 years, PSS has enabled Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost effective professional services and solutions. PSS provides a positive working environment, with opportunities for advancement in our growing local Federal sector workforce. We offer an excellent compensation package which includes a generous salary, insurance (medical, dental, vision, etc), paid leave (holiday, sick, vacation, maternity, etc), 401k plan (employer matching contribution), tuition reimbursement, computer purchase programs and more. PSS is committed to the diversity we bring to the marketplace by being an EEOC/AA employer (M/F/D/V) who is committed to hiring a diverse talented team of professional to provide world class services and products aimed at exceeding our customers’ expectations.

Contact : Brian Lohmann, [email address], 703-663-2777 x104
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