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Old 05-20-2009, 03:15 PM   #1 (permalink)
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Default problem recieving e-mails on my blackberry

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i have a blackberry 8900 curve. I used to recieve e-mails through my work computer, and my blackberry, but recently i have not had the e-mails to my blackebrry at all, even though they are on my desktop.

i am fairly new to this and any simple advice would be appreciated. many thanks, andy
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Old 05-20-2009, 03:38 PM   #2 (permalink)
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help
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Old 05-20-2009, 03:41 PM   #3 (permalink)
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Welcome to the forums, Andy.

We are going to need more info than this. Were/are you on a BES (BlackBerry Enterprise Server)? When did the issue begin? What changes were made around the time the problem began? What mail platform do you uses (Exchange, Domino, GroupWise)?
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Old 05-20-2009, 03:58 PM   #4 (permalink)
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to be honest, im not sure what he BES is? my e-mails originally came through, since then have gradually stopped. to my knowledge, nothing has changed. i use microsoft exchange. MANY THANKS ANDY
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Old 05-20-2009, 04:01 PM   #5 (permalink)
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When did this stop?

Can you use any other functions of the device, such as the browser? Are you showing EDGE or edge? Have you tried removing the battery for 30 seconds?

Check the following settings:

Messages > Options > Email Settings > Send Message to Handheld = ??

Messages > Options > Email Settings > Menu Key > Folder Redirection, make sure you have a check next to Mailbox.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-20-2009, 04:29 PM   #6 (permalink)
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I AM RECIEVING SMS ETC, BROWSER IS OK, shows EDGE i believe, i have not tried nbattery but will do that. i dont seem to be able to check the box next to the folder redirection, it just stays highlighted with no options to either check or uncheck.
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Old 05-20-2009, 04:33 PM   #7 (permalink)
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Start with a Battery pull. SMS doesn't use data so that's not a good means of troubleshooting.

Select Folder Redirection, from there you should see your folder tree. By default you should have Mailbox and Sent Items checked. Verify they are still checked. Also is Send mail to handheld set to yes?
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-20-2009, 04:39 PM   #8 (permalink)
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i am unsure where the folder relocation is?, battery pull just done.
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Old 05-20-2009, 04:43 PM   #9 (permalink)
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What happens when you try to send an email?

Messages > Options > Email Settings > Menu Key > Folder Redirection. What do you see once you select this?
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-20-2009, 04:51 PM   #10 (permalink)
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e-mails can be sent without a problem.
when i follow your instructions, i just get to my e-mail address which is highlighted in blue, with no other options
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Old 05-20-2009, 04:54 PM   #11 (permalink)
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Have you consulted your IT staff?

When you send a message from the device, you receive it on the PC?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-20-2009, 05:01 PM   #12 (permalink)
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when i send a message from the blackberry the recipient recieves it,. ni reply's are recieved afterwards
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Old 05-20-2009, 05:13 PM   #13 (permalink)
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...
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Old 05-20-2009, 05:14 PM   #14 (permalink)
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i meant no replies lol
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