BlackBerryForums.com : Your Number One BlackBerry Community http://www.blackberryforums.com Discuss anything related to the operation and administration of BES (BlackBerry Enterprise Server). en Fri, 30 Jul 2010 03:39:26 GMT vBulletin 60 http://www.blackberryforums.com/images/element/misc/rss.jpg BlackBerryForums.com : Your Number One BlackBerry Community http://www.blackberryforums.com Email Reconsiliation Issues After Transfer http://www.blackberryforums.com/bes-admin-corner/231871-email-reconsiliation-issues-after-transfer.html Thu, 29 Jul 2010 21:42:12 GMT Knottyrope, thanks for your help. You nailed this solution. Thanks for helping with this headache! Knottyrope, thanks for your help. You nailed this solution.

Thanks for helping with this headache! ]]> BES Admin Corner omnivision http://www.blackberryforums.com/bes-admin-corner/231871-email-reconsiliation-issues-after-transfer.html <![CDATA[Unable to edit 'User Information']]> http://www.blackberryforums.com/bes-admin-corner/232049-unable-edit-user-information.html Thu, 29 Jul 2010 20:24:11 GMT We recently migrated to a 5.0.2 BES and I'm having trouble editing user information.

When I call up a user, and try to click on 'Groups' or 'Roles' or whatever when managing a user, I just get an hourglass on the screen and it just sits there.

Anyone have an idea what could be up?



BES 5.0.2 on Win2k3. Exchange 2003 sp2. ]]> BES Admin Corner Fletchi18 http://www.blackberryforums.com/bes-admin-corner/232049-unable-edit-user-information.html 100% CPU since 4.1.7 upgrade http://www.blackberryforums.com/bes-admin-corner/232047-100-cpu-since-4-1-7-upgrade.html Thu, 29 Jul 2010 20:00:43 GMT After the upgrade of the BES 4.1.4 to BES 4.1.7, the CPU is 100% and the process NBES using 60 or more. Win2003 2 Processor Xeon 2.66Ghz 3 GB... After the upgrade of the BES 4.1.4 to BES 4.1.7, the CPU is 100% and the process NBES using 60 or more.

Win2003
2 Processor Xeon 2.66Ghz
3 GB RAM
BES 4.1.7
Domino 7.0.2 FP2.

Any ideas about this? ]]> BES Admin Corner GPFreire http://www.blackberryforums.com/bes-admin-corner/232047-100-cpu-since-4-1-7-upgrade.html BES 5.0 SP2 Error http://www.blackberryforums.com/bes-admin-corner/231723-bes-5-0-sp2-error.html Thu, 29 Jul 2010 19:49:54 GMT RIM's support confirmed the same for our servers.

The log lines are informational and caused by inactive rows in the DST related SQL tables, but are of no concern.

************************************


QUESTION : Has anyone seen an increase in HUNG threads since 5.0.2 Upgrade ? I am noticing about 5 threads hang in a 2hr window.

Most are released in 10-30min, but one last night continued for over 60min and caused the controller to restart the Domino server. ]]> BES Admin Corner nike9090 http://www.blackberryforums.com/bes-admin-corner/231723-bes-5-0-sp2-error.html OCM 2007 Icon Missing http://www.blackberryforums.com/bes-admin-corner/232044-ocm-2007-icon-missing.html Thu, 29 Jul 2010 19:38:50 GMT You're using an incompatible version of the Enterprise Messenger client.
You need version 2.5.20 ]]> BES Admin Corner penguin3107 http://www.blackberryforums.com/bes-admin-corner/232044-ocm-2007-icon-missing.html Groupwise Address book sync issue http://www.blackberryforums.com/bes-admin-corner/231928-groupwise-address-book-sync-issue.html Thu, 29 Jul 2010 19:25:51 GMT Groups and Orgs won't sync, perhaps it shows the total# from GW but the actual amount listed are the supported ones. Why would you xfer the AB when you can just bring it back down from the BES on the Bold's activation?

Also check the GWPA log and it will show the # of contacts in both the BB and GW, and the # that are supported (individuals minus groups and orgs). ]]> BES Admin Corner raindownsugar http://www.blackberryforums.com/bes-admin-corner/231928-groupwise-address-book-sync-issue.html Delete contacts and resync http://www.blackberryforums.com/bes-admin-corner/232019-delete-contacts-resync.html Thu, 29 Jul 2010 18:57:59 GMT This command has worked well for me in the past. It also works on the Calendar of the device. This command has worked well for me in the past. It also works on the Calendar of the device. ]]> BES Admin Corner icontech http://www.blackberryforums.com/bes-admin-corner/232019-delete-contacts-resync.html Create a custom policy.bin file http://www.blackberryforums.com/bes-admin-corner/232041-create-custom-policy-bin-file.html Thu, 29 Jul 2010 18:42:06 GMT Afternoon! I was wondering if anyone knew how to create a custom Policy.bin file. Here is the situation: A group of 100+ people are going to drop... Afternoon!

I was wondering if anyone knew how to create a custom Policy.bin file. Here is the situation:

A group of 100+ people are going to drop their PAGERS for BlackBerry 8520 devices. We want them to be restricted to only email, but dont want to pay our hosting company the per user charge to put them on a BES. We intend on using BIS/POP to get the mail to the devices, but we want to do a one-time load of an IT Policy. My plan is to upload the Policy.bin file into Desktop manager, similar to the way that we use a blank policy.bin to remove an IT Policy.

My only holdup to executing this is how i can generate said populated policy.bin file. I've tried searching, but blank ones are all everyone talks about ;)


Thoughts? Comments? Suggestions? ]]> BES Admin Corner Logvin http://www.blackberryforums.com/bes-admin-corner/232041-create-custom-policy-bin-file.html BES 4.0.4.8 Upgrade to BES 5?? http://www.blackberryforums.com/bes-admin-corner/232026-bes-4-0-4-8-upgrade-bes-5-a.html Thu, 29 Jul 2010 17:59:22 GMT Get migration kit from RIM Apply SP7 on BES 4.0.4 Install BES 5 on VM and test Move user over with transporter. Old SRP will expire and new one... Get migration kit from RIM

Apply SP7 on BES 4.0.4

Install BES 5 on VM and test

Move user over with transporter.
Old SRP will expire and new one from migration kit will be permanant.

Then move users over to exchange 2003. ]]> BES Admin Corner knottyrope http://www.blackberryforums.com/bes-admin-corner/232026-bes-4-0-4-8-upgrade-bes-5-a.html Chalk pushcast http://www.blackberryforums.com/bes-admin-corner/232027-chalk-pushcast.html Thu, 29 Jul 2010 17:09:18 GMT Not sure if it's included in BES 5, but I doubt it.

My company just started using it with our Sales and Marketing teams. Still moving pretty slow with it, though. ]]> BES Admin Corner juwaack68 http://www.blackberryforums.com/bes-admin-corner/232027-chalk-pushcast.html Contacts in SQL http://www.blackberryforums.com/bes-admin-corner/232017-contacts-sql.html Thu, 29 Jul 2010 16:17:28 GMT After spending about 2 hours with RIM we could not successfully export every contact from a BB. For some reason it would skip only the important... After spending about 2 hours with RIM we could not successfully export every contact from a BB. For some reason it would skip only the important ones, ha. It is believed to be corruption per RIM.

GW 8.0
bes 4.1.4 ]]> BES Admin Corner technickel http://www.blackberryforums.com/bes-admin-corner/232017-contacts-sql.html <![CDATA[Being spammed by "transaction@chalk.com"]]> http://www.blackberryforums.com/bes-admin-corner/228935-being-spammed-transaction-chalk-com.html Thu, 29 Jul 2010 16:11:26 GMT I mailed Chalk support and they have now stopped thankfully. I mailed Chalk support and they have now stopped thankfully. ]]> BES Admin Corner Orinoko http://www.blackberryforums.com/bes-admin-corner/228935-being-spammed-transaction-chalk-com.html unable to send messages with BB after few days???!! http://www.blackberryforums.com/bes-admin-corner/231936-unable-send-messages-bb-after-few-days.html Thu, 29 Jul 2010 15:53:33 GMT Need to look at your MAGT logs for anything around the time it stopped. default location :\Program Files\Research In Motion\BlackBerryEnterprise... Need to look at your MAGT logs for anything around the time it stopped.

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs ]]> BES Admin Corner knottyrope http://www.blackberryforums.com/bes-admin-corner/231936-unable-send-messages-bb-after-few-days.html <![CDATA[Quest's 'SPOTLIGHT ON MESSAGING']]> http://www.blackberryforums.com/bes-admin-corner/231546-quests-spotlight-messaging.html Thu, 29 Jul 2010 15:16:59 GMT Hi, we use Spotlight 7.4 for monitoring both our Exchange 2003 / BES 4.1.6 environments.

It's actually very good, a little prone to over report & alert at times but with the right tuning we have come to rely on it. The product is more slanted towards the Exchange side but in terms on Blackberry is carries out regular round trip tests and keeps and eye on performance and pertinent event log errors.

I've been looking at running some more specific Blackberry monitoring tools alongside Spotlight, I'm going to be looking at Boxtone and Zenprise as these supposedly offer dedicated BB monitoring of all BES type services as opposed to being an addon.

Give me a shout if you need any more info. ]]> BES Admin Corner Orinoko http://www.blackberryforums.com/bes-admin-corner/231546-quests-spotlight-messaging.html Changing primary to standby not working for me http://www.blackberryforums.com/bes-admin-corner/232020-changing-primary-standby-not-working-me.html Thu, 29 Jul 2010 15:14:44 GMT Greetings-

I'm doing some failover testing, and found that the "Change primary instance to standby instance" feature doesn't work (for me, at least).

When I try to do the swap via BAS, the primary switches to Standby, but the Standby server stays in standby mode, and they both are listed in "Running - Failover pending" mode, and the standby server reports that it can't connect to the primary:
The standby BlackBerry Enterprise Server cannot connect to the computer hosting the primary BlackBerry Enterprise Server
They both sit there in Standby mode for a few minutes, and then the Primary re-asserts itself as the Primary again (which is good, technically).

Scanning the BES alert logs on both servers shows that they're having problems connecting to each other, but they're both on the same network, subnet, and even the same rack. Not sure what to do.... ]]> BES Admin Corner dalewest http://www.blackberryforums.com/bes-admin-corner/232020-changing-primary-standby-not-working-me.html BIS BB Limitations on BES 5.0.1? http://www.blackberryforums.com/bes-admin-corner/232015-bis-bb-limitations-bes-5-0-1-a.html Thu, 29 Jul 2010 14:44:07 GMT Are you running BES Express, or the full version of BES? Are you running BES Express, or the full version of BES? ]]> BES Admin Corner penguin3107 http://www.blackberryforums.com/bes-admin-corner/232015-bis-bb-limitations-bes-5-0-1-a.html Activation Failed http://www.blackberryforums.com/bes-admin-corner/231733-activation-failed.html Thu, 29 Jul 2010 14:42:22 GMT [40239] (07/13 14:40:25.874):{0xB88} {user@domain.com} Still handled by desktop

So either the dataplan is still messed up or it was connected to Desktop Manager with BIS options.

Remove user from BES, remove server data and wait 20 min, then add back in.
Wipe device and try again.


If that fails then re install desktop manager with BES options.

If the above fails, it is still a dataplan issue. ]]> BES Admin Corner knottyrope http://www.blackberryforums.com/bes-admin-corner/231733-activation-failed.html Message flow in log http://www.blackberryforums.com/bes-admin-corner/232009-message-flow-log.html Thu, 29 Jul 2010 13:37:34 GMT Some users have this problem:
they receive on their blackberry a message from a mailbox named "Secretary" with the name of "Mr Smith".
All the messages sent to mailbox "Secretary" are automatically forwarded to 5 users using a rule created on owa.
All the five users receive the message with the correct display name in their mailbox on outlok but on the blackberry they see in the "from" field "Mr Smith" instead of "Secretary"...
Because in exchange message flow the display name don't change i suppose there is something in the flow between mailbox and blackberry that change the display name even if it is very strange...
i've think to search in the bes log files if there is the trace of the message flow eg:
user "danny" as receive a new message from "sue"
or something similar that can help me to see if the display name is changed...
Have you any ideas to troubleshoot this problem ??
BES 5.0.1.58 on Exchange 2003 sp2 on windows 2003 sp2
Thank to all ]]> BES Admin Corner forino http://www.blackberryforums.com/bes-admin-corner/232009-message-flow-log.html Mail Sync Issue http://www.blackberryforums.com/bes-admin-corner/231995-mail-sync-issue.html Thu, 29 Jul 2010 11:24:12 GMT thx for your reply,

i knew it would come to this... i thought about a resolution where i don't have to trouble the BB - User...


i think i got no Joice :-(

whatever .. but it would be good to know what triggers this issue. ]]> BES Admin Corner KrummeKruecke http://www.blackberryforums.com/bes-admin-corner/231995-mail-sync-issue.html Bes Express - GPS http://www.blackberryforums.com/bes-admin-corner/231990-bes-express-gps.html Thu, 29 Jul 2010 10:39:39 GMT correct me if i am wrong, you want to find out where a blackberry is at any time ie tracking? correct me if i am wrong, you want to find out where a blackberry is at any time ie tracking? ]]> BES Admin Corner m_zafar http://www.blackberryforums.com/bes-admin-corner/231990-bes-express-gps.html