So....tell this newbie what the difference is between messages and level1messages. I assume one is email messages and the other is IM's. One of my coworkers called TMobile and talked to 7 (SEVEN!) different people and they couldn't tell him.

I'm glad someone asked this - I was just editing my profiles and wondering the same damn thing!

This recent thread from last week found by searching the keywords level and messages will tell you all you need to know: Messages vs. 'Level 1' Messages

Stupid newbie....should've known that I could've searched for it.

sms/voicemail and PIN messages and all that.

Also... Not to be rude, but this has been answer probably half a dozen times or more, so searching might provide you with a quicker answer.

SMS and Voicemail messages can't be made level one, but can be given a different notification seting in Profiles. PIN messages default to level one, but that can be changed in Messages: Options: General Options.

All other messages have to be made level 1 in BWC, or the BES redirector.

I meant... messages and level 1 messages, sms/voicemail and PIN... respectively :P