:(
the seller has 100% positive feedback and is claiming the cell is brand new. they said if I send it back they will send it out third party and try to get it fixed at no cost to me
I found
BlackBerry Repair Shop - A full line of RIM BlackBerry repair services and BlackBerry parts for all BlackBerry handheld devices and mentioned that site to them, so we'll see what they say
or should i just suck it up and remember where the keys are?