Welcome to the forums. Why can you not download the OS? What happens when you try?
The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
I believe the download of the OS is erroring out at 30% not the install of the OS.
BlackBerry.com has been very hit or miss lately. I would try it again in a little while and see if you have any better luck.
The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]