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GeekNJ Offline
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Join Date: Jul 2005
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Model: 8130
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Default [7130e] Can't delete messages after a firmware upgrade - 08-29-2006, 07:44 PM

Upgraded a co-workers 7130e to a more recent firmware as it was running the original firmware. Needed to run the Enterprise Activation again on his which I didn't need to do on mine, but everything seemed to be fine. He's able to send/receive messages but can't delete them. Tried to delete a previous day by selecting the date and selecting Delete Prior and it prompts for a confirmation but then doesn't delete. Same thing when a single message is attempted to be deleted.

Did some searching but didn't come up with any real answers. Any ideas?
   
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NJBlackBerry Offline
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Default 08-29-2006, 07:59 PM

Try popping out the battery? That one doesn't ring a bell...
   
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GeekNJ Offline
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Default 08-30-2006, 09:02 AM

Tried to do the Advanced / Clear suggestion at http://www.blackberryforums.com/bes-...s#post235 543 but that didn't work. It gave an error message on the desktop.

So I tried what NJBlackBerry outlined at http://www.blackberryforums.com/gene...ipe#post305922 to wipe the handheld from the device and it built itself correctly after that, pulling the address book, calendar, etc from the BES. At least as far as I can tell, everything is working properly.

THANKS!
   
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niagarasquare Offline
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Default Same problem - 07-21-2007, 07:40 AM

I have had the same problem w/ my 8800 after two different firmware upgrades. Any messages that had been received before the upgrade remain burned into the system and impossible to delete. I wish there was some way to do this without a wipe because this last firmware upgrade was a tremendous PITA.
   
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