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Old 10-18-2007, 01:21 PM   #1 (permalink)
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Default Can't lock the keys

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I own the 8100 Pearl for a few months now.

First, it was a BIS. Since today it turned into a BES.
The activation went well. All is working.

But here's my problem;

I go to the menu and press; Lock keypad.

It's going to the lockscreen, but comes back into menu.
After I press; ''Lock keys'' again, it stays locked.

But after a couple of minutes, the menu is visible again.

So the keys don't stay blocked.

Sorry for my little bad English.


Someone's got an answer or solution?

Is this a configuration ?
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Old 10-18-2007, 01:40 PM   #2 (permalink)
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Quote:
Originally Posted by freddyonderstal View Post
I own the 8100 Pearl for a few months now.

First, it was a BIS. Since today it turned into a BES.
The activation went well. All is working.

But here's my problem;

I go to the menu and press; Lock keypad.

It's going to the lockscreen, but comes back into menu.
After I press; ''Lock keys'' again, it stays locked.

But after a couple of minutes, the menu is visible again.

So the keys don't stay blocked.

Sorry for my little bad English.


Someone's got an answer or solution?

Is this a configuration ?
With the device on pull the battery and then replace it. After the device boots try it again. In the future a shortcut for this is pressing the "*" key and holding it down for a second. This will lock the keys.

E-
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Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
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Old 10-18-2007, 02:01 PM   #3 (permalink)
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Quote:
Originally Posted by Thatzmister2u View Post
With the device on pull the battery and then replace it. After the device boots try it again. In the future a shortcut for this is pressing the "*" key and holding it down for a second. This will lock the keys.

E-
Not the solution

It stays locked for about 5 minutes, and when I press a button I see the menu and I can use the blackberry without unlocking

Last edited by freddyonderstal : 10-18-2007 at 02:04 PM.
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Old 10-18-2007, 02:08 PM   #4 (permalink)
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Hmmm... Well I am assuming that it's something related to the policy that was placed on it when you activated for BES. I will wait for a BES Guru to address this.

Sorry that wasn't your answer.

E-
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*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
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Old 10-18-2007, 03:02 PM   #5 (permalink)
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Quote:
Originally Posted by Thatzmister2u View Post
Hmmm... Well I am assuming that it's something related to the policy that was placed on it when you activated for BES. I will wait for a BES Guru to address this.

Sorry that wasn't your answer.

E-
Can I find this somewhere in the configuration of my 8100, of do I have to call to the administrator?
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Old 10-18-2007, 03:40 PM   #6 (permalink)
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you have to call the administrator
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