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Old 10-21-2007, 05:39 PM   #1 (permalink)
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Default Need voicemail access number to increase amount of rings

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Hi, I was wanting to increase the amount of rings I have before it goes to my voicemail on my 8100, and I found an article on how to do it.

(Increase amount of rings before voicemail - BlackBerryFAQ)

The only problem is that I don't know how to locate the "voicemail access number" to type in when I dial the number stream according to the guide. I can't find it in my options or anywhere else. I'm using centennial wireless. Any suggestions?
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Old 10-21-2007, 05:45 PM   #2 (permalink)
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Click on your phone icon, then click the Meny key (with the dots) and click Options, then Voicemail. You'll see the Access Number there.
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Old 10-21-2007, 05:45 PM   #3 (permalink)
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well... the FAQ states this:
"(find it by looking at your Phone Dialer > Options > VoiceMail > Access Number. Put your access number in place of the Xs above. "

Did you look there? What is there?

Looking at PHONE DIALER, not the Main Options screen.
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Old 10-21-2007, 06:14 PM   #4 (permalink)
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how do I get to the "phone dialer" though ??? I just talked with my carrier, and they say the 11 digit number in the middle of that stream should just be my mobile number starting with 1 and then the area code...then the remaining 7...but I tried that and it won;t dial, gives me an error...and when I just go to my options from the menu, there is no voicemail option to choose from...only voice dialing...

nevermind...found the phone dialer...and my carrier was right, the access number is my mobile number...1+area code+remaining 7...

but when I dial **61*XXXXXXXXXXX**30# (X's being my number), it gives me an error saying ->
Supplementary service error: Unexpected data value.

Last edited by pluck07 : 10-21-2007 at 06:19 PM. Reason: found the dialer...
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Old 10-21-2007, 06:17 PM   #5 (permalink)
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Are you clicking on the phone icon and then Options, or are you clicking on the Options icon from the main screen?
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Old 10-21-2007, 06:22 PM   #6 (permalink)
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I clicked the phone icon then options, I found the access number finally, it's just supposed to be my mobile number. but when I dial that whole stream as the guide says...**61*XXXXXXXXXXX**30#...it comes up with an error saying:
Supplementary service error: Unexpected data value.
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Old 10-21-2007, 06:26 PM   #7 (permalink)
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Did you change the Access Number to BE that whole stream? So instead of your Access Number being just your cell number, change it to the **61*XXXXXXXXXX**30#?

Then do the 'Call Voicemail' action (instead of dialing the number manually).
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Old 10-21-2007, 06:27 PM   #8 (permalink)
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haven't tried that....I will though
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Old 10-21-2007, 06:30 PM   #9 (permalink)
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yeah, just tried it, I get the same error...
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Old 10-21-2007, 06:31 PM   #10 (permalink)
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Then it may not work for you. Have you contacted your carrier to see if they can increase the ringtone? Some of them can and it's usually free.
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Old 10-21-2007, 06:31 PM   #11 (permalink)
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I see some people have gotten that same error for things like looking up text message use and speed dial and other stuff...(I yahoo'd the error and seen people getting it for those other things.)
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Old 10-21-2007, 06:32 PM   #12 (permalink)
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yeah, I tried to call them, and they said they couldn't do it, which I think is a crock of $h|t ... lol
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Old 10-21-2007, 06:38 PM   #13 (permalink)
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Any other ideas? I know it's gotta work...this is a universal thing for GSM phones...
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Old 10-21-2007, 06:40 PM   #14 (permalink)
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I have honestly never heard of this, since my carrier can extend the ringtone on their end.

However, the FAQ did say "some have had success...", meaning it may not work for everyone. It *could* even be something that is being blocked by your carrier. Although I can't imagine why they'd bother doing that, but hey, I've heard of other carriers crippling, er, blocking other features.
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Old 10-21-2007, 06:41 PM   #15 (permalink)
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You know how now, you just need to find their voicemail access number.
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Old 10-21-2007, 06:42 PM   #16 (permalink)
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the access number is my personal number. do you think maybe instead of the stream being **61*XXXXXXXXXX**30# that I might take out an * here or there?
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Old 10-21-2007, 06:43 PM   #17 (permalink)
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I just wish my carrier could extend my ringtone...lol...I'm gonna get on the chat again with them and see what they'll do. I'll stay on the forum though and post my results.
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Old 10-21-2007, 06:45 PM   #18 (permalink)
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The access number may be different than your cell number. For example, when I had Nextel, the access number started with the same area code/prefix as my cell number, but ended with 6245 (which spells MAIL on a phone handset).
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Old 10-21-2007, 06:52 PM   #19 (permalink)
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well, I found the "access number" in my phone and it was my mobile number. I talked to chat support and they told me it would be my mobile number...so they agreed...if it was different, any way I could find it...? I had them look at the guide and they had never heard of a number other than it being the persons number being the access...so I imagine my carrier is just different about it...they aren't widely used in the country...the only cover indiana, ohio, michigan, texas and somewhere else I think, lol
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Old 01-03-2008, 08:40 AM   #20 (permalink)
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Default I'm sorry this is late!!

I'm sorry this answer is so late in coming, I should search for Centennial more often on here.

I read this thread and remembered that I changed the ring time before voicemail on one of my old phones and since I have switched plans the ringtime had reverted back to the default, so here is the info you needed:

*61*12605300999**30#

I just tried it on my 8310 and it rings 6 times now instead of 4 before going to voicemail w/30 second setting.

Enjoy!

And YES 30 seconds is the maximum limit, it tried 35 and got the error message. Happy Thursday!

Last edited by pegb856 : 01-03-2008 at 08:46 AM.
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